Ava Cannon
Mount Laurel
Summary
Developed exceptional customer service and communication skills in dynamic and fast-paced hospitality environment. Excel at managing guest interactions and ensuring seamless operations while maintaining welcoming atmosphere. Seeking to transition into new field where these transferable skills can contribute to team success and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Host
Tacconelli's Pizzeria
164 Haddon Ave, Haddon Township, NJ 08108
09.2023 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Backed up servers by checking on tables and retrieving items for guests.
Education
High School Diploma -
BCIT Westampton
695 Woodlane Rd, Westampton Township, NJ 0806006-2025
High School Diploma -
Maple Shade Highschool
180 Frederick Ave, Maple Shade, NJ 0805206-2024
Skills
- Quick learner
- Client consultation
- Appointment scheduling
- Hair styling techniques
- Exceptional communication
- Professional appearance
- Reservations
- Task prioritization
- Payment processing
Timeline
Host
Tacconelli's Pizzeria
09.2023 - Current
High School Diploma -
BCIT Westampton
High School Diploma -
Maple Shade Highschool