Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ava Carlson

Oak Creek

Summary

Proven leader and effective problem-solver, proficient in customer service and first aid, demonstrated across roles at Tuckaway Country Club and beyond. Excelled in enhancing customer satisfaction and safety, leveraging strong communication and teamwork skills. Achieved notable improvements in operational efficiency and service quality, without relying on numerical data.

Overview

3
3
years of professional experience

Work History

Lifeguard

Tuckaway Country Club
06.2022 - Current
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.
  • Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
  • Attentively monitored swimmers to identify distress.
  • Responded to emergency situations in a timely, efficient manner.
  • Prevented accidents through regular equipment inspections and maintenance.
  • Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
  • Promoted water safety awareness with educational presentations to community groups.

Receptionist

West Allis Primary Care Physicians
09.2023 - 06.2024
  • Greeted incoming visitors and patients professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with patients, and updated patient records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Enhanced patient satisfaction by promptly addressing inquiries and providing accurate information.

Rental Assistant

The Rock Snowpark
11.2022 - 03.2024
  • Increased customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Streamlined rental processes by implementing efficient administrative procedures.
  • Assisted in marketing efforts, attracting new customers and maintaining high occupancy rates.
  • Collaborated with maintenance teams to address and resolve customer issues in a timely manner.
  • Facilitated open lines of communication between property owners, management team members, and tenants.

Education

Sport Management

University of Wisconsin, La Crosse
La Crosse, WI

High School Diploma -

Oak Creek High School
Oak Creek, WI
06.2024

Skills

  • Strong communicator
  • Lifeguard certification
  • Effective problem-solver
  • Leadership qualities
  • First aid
  • Teamwork and collaboration
  • Customer service
  • Time management

Timeline

Receptionist

West Allis Primary Care Physicians
09.2023 - 06.2024

Rental Assistant

The Rock Snowpark
11.2022 - 03.2024

Lifeguard

Tuckaway Country Club
06.2022 - Current

Sport Management

University of Wisconsin, La Crosse

High School Diploma -

Oak Creek High School

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Ava Carlson