Ava Chancey
Jesup,GA
Summary
Dynamic and detail-oriented Hairstylist with a proven track record at Ombre Salon, excelling in client consultation and personalized hairstyling techniques. Known for outstanding client retention and advanced communication skills, I consistently enhance customer satisfaction and salon reputation. Leveraging cosmetology expertise, I achieved a significant increase in loyal clientele, underscoring my commitment to excellence and innovation in hairstyling.
Overview
5
5
years of professional experience
Work History
Hairstylist
Ombre Salon
08.2023 - Current
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Educated customers on products to maximize benefits.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Resolved guest complaints about service or style.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
Hairstylist
OceanBlu Salon
07.2024 - 10.2024
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Educated customers on products to maximize benefits.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Resolved guest complaints about service or style.
- Counted and documented opening and closing cash amounts daily.
- Organized sales area and work station to showcase products and boost sales.
- Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
- Mixed pigments and used proper techniques to achieve desired color.
- Trained junior hairstylists in salon procedures, product knowledge, and advanced cutting techniques for skill development.
- Distributed business cards outside of salon to generate new business.
- Actively promoted salon specials and discounts through social media channels to increase bookings and attract new clients.
- Negotiated with suppliers to obtain high-quality products at competitive prices.
- Increased client base with innovative hairstyling techniques and trends.
- Conducted hair and scalp analysis to recommend suitable treatments, improving hair health.
- Educated clients on proper hair care and recommended products suited to their hair type.
Assistant Hairstylist
Ombre Salon
01.2023 - 07.2024
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted hair stylists with colorwork by applying base colors and toners.
- Assisted lead hairstylist in achieving desired results for clients through efficient preparation and organization of tools and products.
- Supported salon cleanliness and hygiene by diligently sanitizing workstations, tools, and equipment after each use.
- Completed basic styles for regular customers by using strong blow-drying and curling abilities.
- Facilitated a smooth customer experience by assisting with appointment check-ins, payment processing, and appointment confirmations.
- Developed loyal clientele through consistent delivery of high-quality services, personalized attention, and expert advice on hair care routines.
- Increased appointment bookings with exceptional customer service, maintaining a welcoming atmosphere and prompt communication.
- Consistently met or exceeded performance targets set for upselling salon services and retail products through effective communication of benefits to clients.
Receptionist
Affordable Plumbing
06.2022 - 01.2023
- Corresponded with clients through email, telephone, or postal mail.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained confidentiality of information regarding clients and company.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
- Improved workflow by introducing more efficient document handling and organization practices.
- Assisted with planning office events and meetings for smooth execution.
Cashier
Michael's Deli
01.2021 - 05.2022
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Server
Cracker Barrell
09.2021 - 12.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Cashier
Ace Hardware
03.2020 - 11.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
Education
Licensed Hairstylist FL - Cosmetology
Aveda Beauty Institute
Jacksonville, FL06-2023
High School Diploma -
Pierce County High School
Blackshear, GA05-2022
Skills
- Quick learner
- Client consultation
- Appointment scheduling
- Hair styling techniques
- Detail-orientated
- Advanced communication skills
- Highlights and lowlights
- Strong leader
- Hair analysis
- Cuts for women
- Styling tools
- Outstanding client retention
- Balayage technique
- Updo styling
- Thermal styling
- Foiling expertise
- Cosmetology
Timeline
Hairstylist
OceanBlu Salon
07.2024 - 10.2024
Hairstylist
Ombre Salon
08.2023 - Current
Assistant Hairstylist
Ombre Salon
01.2023 - 07.2024
Receptionist
Affordable Plumbing
06.2022 - 01.2023
Server
Cracker Barrell
09.2021 - 12.2021
Cashier
Michael's Deli
01.2021 - 05.2022
Cashier
Ace Hardware
03.2020 - 11.2020
Licensed Hairstylist FL - Cosmetology
Aveda Beauty Institute
High School Diploma -
Pierce County High School
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