Summary
Overview
Work History
Education
Skills
Certification
Volunteerexperience
Languages
Affiliations
Timeline
Generic

Ava Ciccone

Valhalla,NY

Summary

Seasoned waitress with a successful track record in fast-paced dining environments. Known for providing top-notch customer service, maintaining cleanliness standards, and skillfully managing table turnover to increase efficiency. Demonstrated ability to handle high-pressure situations while ensuring a high level of customer satisfaction. Contributed significantly to improved customer retention rates in previous roles through the consistent delivery of quality service. In addition, as a camp counselor for 5-year-old girls, developed strong leadership, communication, and conflict-resolution skills while fostering a safe and engaging environment. Experienced in managing diverse personalities, promoting teamwork, and ensuring a positive, supportive experience for all campers—skills that complement my ability to provide exceptional service and maintain strong relationships with customers.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Head Waitress

SLYCE
Ardsley, New York
09.2022 - Current
  • Led the waitstaff team at a high-traffic, family-owned restaurant.
  • Coordinate customer service efforts to ensure guest satisfaction, handle special requests, and resolve conflicts.
  • Train and mentor new staff members, improving team efficiency and service quality.
  • Develop communication skills, and maintain a calm, organized environment, even during peak hours.
  • Prepared salads, appetizers, and garnishes to assist kitchen staff.
  • Build customer loyalty through personalized service and attention to detail.
  • Performed cashier duties such as taking payments and issuing change accurately.

Waitress

SLYCE
Ardsley, New York
08.2019 - Current
  • Provide excellent service in a busy restaurant, greeting customers, taking orders, and managing transactions.
  • Collaborate with kitchen staff to ensure accurate and timely food delivery.
  • Demonstrate flexibility by accommodating customer needs and resolving any service-related issues.
  • Consistently receive positive feedback from customers for professionalism and attention to detail.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Organized take-out orders efficiently according to customer requests.

Summer Camp Counselor

Scarsdale Department of Parks, Recreation & Conservation
, United States
07.2019 - 08.2024
  • Led a group of 5-year-olds in age-appropriate educational and recreational activities.
  • Fostered teamwork, creativity, and physical activity while ensuring a safe environment for all campers.
  • Designed and implemented games, crafts, and activities that promoted social development and collaboration.
  • Worked alongside fellow counselors to provide a fun and supportive experience for all children.
  • Developed patience, flexibility, and effective communication skills through interaction with young children and their families.
  • Kept children hydrated and applied sunscreen before activities to prevent sun and heat-related issues.
  • Informed campers of daily schedules and provided regular timing updates to prevent lateness to subsequent activities.
  • Documented attendance and checked on late campers.
  • Supervised groups of children during recreational activities.
  • Organized games and sports activities to keep campers entertained.

Food Server

SoBoL
, United States
02.2023 - 04.2024
  • Served food and beverages in a fast-paced environment, specializing in acai bowls and smoothies.
  • Gained experience in taking orders, managing customer expectations, and maintaining a clean, organized work environment.
  • Enhanced communication skills by interacting with a diverse clientele, including handling special requests, and resolving concerns quickly and professionally.
  • Worked collaboratively with team members to ensure smooth operations during busy periods.
  • Demonstrated knowledge of menu items by providing detailed descriptions upon request.
  • Stocked service areas with supplies during slow periods.
  • Implemented upselling techniques to promote specials and premium dishes, increasing sales.
  • Trained new employees to perform duties.

Education

Bachelor of Science - Psychology, Criminal Justice

Marist College
true
05.2026

High School Diploma - Psychology

Valhalla Middle-High School
Valhalla, NY
06.2022

Skills

  • Customer service
  • Communication
  • Team leadership
  • Problem solving
  • Time Management
  • Childcare and Education
  • Liquor, wine, and food service
  • Upselling techniques
  • Price memorization
  • Kitchen staff coordination
  • Exceptional communication
  • Order taking
  • POS system operations

Certification

[List any relevant certifications here, e.g., First Aid, CPR, Food Safety, etc.]

Volunteerexperience

[Optional section for any relevant volunteer work]

Languages

English
Professional

Affiliations

Alpha Sigma Tau Sorority

Membership Selection · April 2023 - Present

-Associated with Marist College

Timeline

Food Server

SoBoL
02.2023 - 04.2024

Head Waitress

SLYCE
09.2022 - Current

Waitress

SLYCE
08.2019 - Current

Summer Camp Counselor

Scarsdale Department of Parks, Recreation & Conservation
07.2019 - 08.2024

Bachelor of Science - Psychology, Criminal Justice

Marist College

High School Diploma - Psychology

Valhalla Middle-High School

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