AVA C ISAAC
Salt Lake City,UT
Summary
Hospitality and outdoor recreation expert specializing in resort operations and event management. Demonstrates a strong commitment to enhancing guest experiences through superior customer service and creative programming. Proficient in managing logistics for high-profile events while building lasting guest relationships to ensure satisfaction and loyalty.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Ski Instructor
DEER VALLEY
Park City , UT
11.2022 - 04.2026
- Instructed skiers of all ages and abilities on safety protocols, proper form, equipment usage, and skiing techniques, enhancing overall learning experience.
- Developed personalized lesson plans to boost guest confidence and technical skills, aligning with PSIA standards.
- Conducted private and group lessons for children and adults across various skill levels.
- Ensured safety on mountain terrain while maintaining high guest satisfaction.
- Fostered strong guest relationships, leading to increased repeat private lesson requests.
Retail Keyholder
LEVEL 9 SPORTS
Salt Lake City, Utah
05.2024 - 06.2026
- Delivered exceptional customer service in fast-paced retail environment to ensure positive shopping experiences.
- Trained new staff on store policies and customer service standards, improving overall team effectiveness.
- Resolved conflicts between customers and staff, ensuring adherence to company policies while maintaining professionalism and customer satisfaction.
- Provided personalized fitting of ski boots to enhance customer performance on the slopes. and guided customers in assembling customized ski packages, enhancing their skiing experience based on skill levels.
Tournament Coordinator
UTAH Jr PGA
, UT
03.2025 - 10.2025
- Executed setup and breakdown for high-profile golf tournaments and hospitality events, ensuring timely and efficient transitions.
- Managed guest services and coordinated player logistics, enhancing operational flow across venues.
- Coordinated event schedules and participant communications, providing clarity and fostering positive attendee experiences.
- Collaborated with operations and communications teams to maintain PGA standards and improve attendee experiences.
Girls Highschool Golf Coach
Judge Memorial Catholic High School
Salt Lake City, Utah
01.2024 - 05.2026
- Implemented training drills emphasizing technique, strategy, and mental toughness.
- Developed practice schedules that focused on skill enhancement and team performance advancement.
- Coordinated team events and tournaments to foster camaraderie and sportsmanship among players.
Education
Bachelor of Science - Parks Recreation and Tourism
University of Utah
Salt Lake City, UT05-2026
Bachelor of Science - Communications
University of Utah
Salt Lake City, UT05-2026
Certificate - Outdoor Snow-sports Management
Pennsylvania State University
University Park, PA05-2024
Skills
- Instruction techniques for skiing
- Customer service
- Safety management
- Event coordination
- Adaptability
- Organizational skills
- Critical thinking
- Interpersonal communication
- Marketing and photography
Certification
- WFR Certified
- EMT Certified
- PSIA 1 and Children's Specialist 1 Certification
- Mountain Rescue Association Certification
Timeline
Tournament Coordinator
UTAH Jr PGA
03.2025 - 10.2025
Retail Keyholder
LEVEL 9 SPORTS
05.2024 - 06.2026
Girls Highschool Golf Coach
Judge Memorial Catholic High School
01.2024 - 05.2026
Ski Instructor
DEER VALLEY
11.2022 - 04.2026
Bachelor of Science - Parks Recreation and Tourism
University of Utah
Bachelor of Science - Communications
University of Utah
Certificate - Outdoor Snow-sports Management
Pennsylvania State University