Ava Clark
Genoa City
Summary
I am currently enrolled in Gateway's Criminal Justice Program. I am equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. I am ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
4
4
years of professional experience
Work History
Care Manager
Arbor View Senior Living
10.2024 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
- Assessed clients and developed plans to meet needs.
- Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
- Provided crisis intervention services when necessary by assessing risk levels promptly addressing safety concerns collaboratively with the treatment team.
- Managed complex caseloads, ensuring timely assessment, intervention, and documentation for optimal care outcomes.
- Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
- Monitored patient progress closely, adjusting care plans as needed to promote ongoing improvement.
- Reduced hospital readmission rates by providing comprehensive discharge planning and follow-up support.
Warehouse Associate
Amazon
08.2024 - Current
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
Server
Olive Garden - Darden Restaurants
01.2024 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Guest Service Representative
Kwik Trip
01.2022 - 07.2024
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
Retail Associate
Walmart
01.2021 - 12.2021
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Streamlined store operations by organizing merchandise displays for optimal visibility and accessibility.
Education
Associates - Criminal Justice
Gateway Technical College
Kenosha, WI10.2026
High School Diploma -
Wilmot Union Highschool
Wilmot, WI01.2024
Skills
- Criminal justice education
- Detail-oriented
- Relationship building and management
- Conflict de-escalation
- Workplace violence prevention
- Emergency evacuation procedures
- Cybersecurity awareness
- Fire safety training
- High level of integrity
- Work ethic
- Reliability
- Punctuality
Affiliations
- Human Services Club
- Forensic Science Club
Timeline
Care Manager
Arbor View Senior Living
10.2024 - Current
Warehouse Associate
Amazon
08.2024 - Current
Server
Olive Garden - Darden Restaurants
01.2024 - 08.2024
Guest Service Representative
Kwik Trip
01.2022 - 07.2024
Retail Associate
Walmart
01.2021 - 12.2021
Associates - Criminal Justice
Gateway Technical College
High School Diploma -
Wilmot Union Highschool
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