Summary
Overview
Work History
Education
Skills
Certification
Languages
Interests
Timeline
Generic

Ava Cole

Germantown,WI

Summary

Professional receptionist skilled in managing front desk operations and providing exceptional customer service. Adept at handling inquiries, coordinating appointments, and maintaining an organized workspace. Strong focus on collaborative teamwork, ensuring smooth daily operations, and adapting to evolving needs. Reliable and personable, with proficiency in communication, multitasking, and problem-solving.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Desk Receptionist/Lead Kennel Technician

COUNTRYAIRE KENNELS
01.2023 - Current
  • Respond to emails, phone calls, and fax's.
  • Enter and update vaccination records.
  • Fill out and complete tip book daily.
  • Create invoices and manage financial payments.
  • Create new accounts for clients.
  • Book, schedule, and organize reservations.
  • Create detailed and organized layouts for the animals present.
  • Run the social media accounts - announce important updates, building traction, providing updates, etc.
  • Assist clients with bringing in their animals.
  • Documenting belongings into the system.
  • Nail trimming and grinding.
  • Administering medications, including insulin.
  • Feeding, changing water/bedding, and making sure the animals are comfortable.
  • Cleaning kennels and the facility.
  • Bandage and assist animals with cuts, scrapes, wounds.
  • Manage playtimes between animals, recognizing and acknowledging change of behavior.
  • Cleaning, reorganization, decorative projects, and making informative displays for the front office.
  • Reassure clients about their animals well-being.
  • Developing established relationships with new clients and their animals.
  • Being able to handle and provide comfort to no-contact, shy, and nervous dogs.
  • Provide informed assistance to clients in relation to our services and their pet's health/safety.

One Month International Intern

Eglise La Rencontre
06.2023 - 06.2023
  • Creating and developing kid worksheets.
  • Translating French to English.
  • Organizing events within th local community.
  • Developing slideshows, pamphlets, and worksheets through various art programs.
  • Helping local people develop a sense of community.
  • Following lists and picking up certain items from my boss.
  • Navigating life in a different country.

Summer Intern

DOBBERSTEIN LAW FIRM
07.2021 - 08.2022
  • Computer Work.
  • Document filing.
  • Data entry.
  • Send out notices.
  • Phone communications with clients regarding their case status.
  • Shadow lawyers in court, gaining knowledge of handled cases.
  • Scanning, faxing, and organizing paperwork.
  • Sorting and organizing paperwork, files, reports, and spreadsheets.
  • Research and analysis through CCAP.
  • Microsoft Word, Excel, and Spreadsheet software usage.
  • Contributed to a multitude of projects.

Grocery Associate

Sendiks
08.2019 - 02.2020
  • Help customers find groceries.
  • Greet, answer questions, offer suggestions, and maintain positive conversation with customers.
  • Stock, rotate, and face the department aisles.
  • Clean all shelves.
  • Analyze inventory and backstock items.
  • Unload and gather deliveries.
  • Clean the store.
  • Gather grocery carts and baskets.
  • Operate, maintain, and clean grocery equipment.
  • Train and mentor new associates hired.

Education

Bachelor of Science - Organismal Biology

University of Arizona
Tucson, AZ
12-2026

Bachelor of Arts - Communications (2021-2022)

Southeastern University
Lakeland, FL

Bachelor of Arts - Communications (2020-2021)

EVANGEL UNIVERSITY
Springfield, Missouri

High School Diploma -

GERMANTOWN HIGH SCHOOL
Germantown, Wisconsin
06.2020

Skills

  • Administering Medication
  • Animal care
  • Appointment scheduling
  • Attention to detail
  • Calendar management
  • Computer skills
  • Customer service expertise
  • Customer/Client relations
  • Data entry
  • Data inputting
  • Document management
  • Documentation and reporting
  • Effective communication
  • File organization and management

  • Flexibility
  • Front desk operations
  • Greeting and effectively communicating with clients

  • Hospitality services
  • Managerial skills
  • Meticulous and organized
  • Multitasking and prioritization
  • Nail trimming and grinding
  • Office management
  • Organization skills
  • Phone etiquette
  • Problem-solving
  • Reception desk management
  • Recordkeeping and bookkeeping
  • Reliability
  • Scheduling appointments
  • Teamwork and collaboration
  • Telephone skills
  • Time management
  • Verbal and written communication
  • Visitor assistance

Certification

  • WI Driver's License

Languages

Spanish
Elementary

Interests

  • Animal Care
  • Crafting and DIY Projects
  • Creating digital artwork using software like Photoshop, Illustrator, or Procreate
  • Design and Build Websites
  • DIY and Home Improvement
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Enjoy participating in therapy for overall physical and mental well-being
  • Hiking
  • I enjoy cooking for friends and family gatherings
  • I have a passion for photography and editing photos
  • I participate in a variety of outdoor recreational activities
  • Participate in soccer as recreational activities to maintain physical fitness
  • Volunteering at local animal shelters and rescue organizations

Timeline

One Month International Intern

Eglise La Rencontre
06.2023 - 06.2023

Desk Receptionist/Lead Kennel Technician

COUNTRYAIRE KENNELS
01.2023 - Current

Summer Intern

DOBBERSTEIN LAW FIRM
07.2021 - 08.2022

Grocery Associate

Sendiks
08.2019 - 02.2020
  • WI Driver's License

Bachelor of Science - Organismal Biology

University of Arizona

Bachelor of Arts - Communications (2021-2022)

Southeastern University

Bachelor of Arts - Communications (2020-2021)

EVANGEL UNIVERSITY

High School Diploma -

GERMANTOWN HIGH SCHOOL
Ava Cole