Ava Cole
Germantown,WI
Summary
Professional receptionist skilled in managing front desk operations and providing exceptional customer service. Adept at handling inquiries, coordinating appointments, and maintaining an organized workspace. Strong focus on collaborative teamwork, ensuring smooth daily operations, and adapting to evolving needs. Reliable and personable, with proficiency in communication, multitasking, and problem-solving.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Desk Receptionist/Lead Kennel Technician
COUNTRYAIRE KENNELS
01.2023 - Current
- Respond to emails, phone calls, and fax's.
- Enter and update vaccination records.
- Fill out and complete tip book daily.
- Create invoices and manage financial payments.
- Create new accounts for clients.
- Book, schedule, and organize reservations.
- Create detailed and organized layouts for the animals present.
- Run the social media accounts - announce important updates, building traction, providing updates, etc.
- Assist clients with bringing in their animals.
- Documenting belongings into the system.
- Nail trimming and grinding.
- Administering medications, including insulin.
- Feeding, changing water/bedding, and making sure the animals are comfortable.
- Cleaning kennels and the facility.
- Bandage and assist animals with cuts, scrapes, wounds.
- Manage playtimes between animals, recognizing and acknowledging change of behavior.
- Cleaning, reorganization, decorative projects, and making informative displays for the front office.
- Reassure clients about their animals well-being.
- Developing established relationships with new clients and their animals.
- Being able to handle and provide comfort to no-contact, shy, and nervous dogs.
- Provide informed assistance to clients in relation to our services and their pet's health/safety.
One Month International Intern
Eglise La Rencontre
06.2023 - 06.2023
- Creating and developing kid worksheets.
- Translating French to English.
- Organizing events within th local community.
- Developing slideshows, pamphlets, and worksheets through various art programs.
- Helping local people develop a sense of community.
- Following lists and picking up certain items from my boss.
- Navigating life in a different country.
Summer Intern
DOBBERSTEIN LAW FIRM
07.2021 - 08.2022
- Computer Work.
- Document filing.
- Data entry.
- Send out notices.
- Phone communications with clients regarding their case status.
- Shadow lawyers in court, gaining knowledge of handled cases.
- Scanning, faxing, and organizing paperwork.
- Sorting and organizing paperwork, files, reports, and spreadsheets.
- Research and analysis through CCAP.
- Microsoft Word, Excel, and Spreadsheet software usage.
- Contributed to a multitude of projects.
Grocery Associate
Sendiks
08.2019 - 02.2020
- Help customers find groceries.
- Greet, answer questions, offer suggestions, and maintain positive conversation with customers.
- Stock, rotate, and face the department aisles.
- Clean all shelves.
- Analyze inventory and backstock items.
- Unload and gather deliveries.
- Clean the store.
- Gather grocery carts and baskets.
- Operate, maintain, and clean grocery equipment.
- Train and mentor new associates hired.
Education
Bachelor of Science - Organismal Biology
University of Arizona
Tucson, AZ12-2026
Bachelor of Arts - Communications (2021-2022)
Southeastern University
Lakeland, FLBachelor of Arts - Communications (2020-2021)
EVANGEL UNIVERSITY
Springfield, MissouriHigh School Diploma -
GERMANTOWN HIGH SCHOOL
Germantown, Wisconsin06.2020
Skills
- Administering Medication
- Animal care
- Appointment scheduling
- Attention to detail
- Calendar management
- Computer skills
- Customer service expertise
- Customer/Client relations
- Data entry
- Data inputting
- Document management
- Documentation and reporting
- Effective communication
- Flexibility
- Front desk operations
- Hospitality services
File organization and management
Greeting and effectively communicating with clients
- Managerial skills
- Meticulous and organized
- Multitasking and prioritization
- Nail trimming and grinding
- Office management
- Organization skills
- Phone etiquette
- Problem-solving
- Reception desk management
- Recordkeeping and bookkeeping
- Reliability
- Scheduling appointments
- Teamwork and collaboration
- Telephone skills
- Time management
- Verbal and written communication
- Visitor assistance
Certification
- WI Driver's License
Languages
Spanish
Elementary
Interests
- Animal Care
- Crafting and DIY Projects
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- Design and Build Websites
- DIY and Home Improvement
- Enjoy hobbies that combine physical activity with outdoor exploration
- Enjoy participating in therapy for overall physical and mental well-being
- Hiking
- I enjoy cooking for friends and family gatherings
- I have a passion for photography and editing photos
- I participate in a variety of outdoor recreational activities
- Participate in soccer as recreational activities to maintain physical fitness
- Volunteering at local animal shelters and rescue organizations
Timeline
One Month International Intern
Eglise La Rencontre
06.2023 - 06.2023
Desk Receptionist/Lead Kennel Technician
COUNTRYAIRE KENNELS
01.2023 - Current
Summer Intern
DOBBERSTEIN LAW FIRM
07.2021 - 08.2022
Grocery Associate
Sendiks
08.2019 - 02.2020
- WI Driver's License
Bachelor of Science - Organismal Biology
University of Arizona
Bachelor of Arts - Communications (2021-2022)
Southeastern University
Bachelor of Arts - Communications (2020-2021)
EVANGEL UNIVERSITY
High School Diploma -
GERMANTOWN HIGH SCHOOL
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