Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic

Ava Collins

Farmington,CT

Summary

Proven to excel in high-volume dining environments, I leveraged my exceptional communication and customer service skills at Max Pizza 4 to enhance guest satisfaction significantly. My adeptness in menu memorization and allergy awareness, coupled with a positive attitude, fostered memorable dining experiences, contributing to a 20% increase in repeat customer visits. A dedicated team collaborator, I consistently prioritized guest needs and service excellence. Friendly and welcoming, with keen ability to create positive and inviting atmosphere. Possesses strong communication skills and knack for efficiently managing reservations and seating arrangements. Dedicated to enhancing guest experiences and ensuring smooth operations.

Friendly and outgoing with passion for creating memorable dining experiences and ensuring customer satisfaction. Understands importance of menu knowledge and upselling techniques, coupled with strong multitasking and communication skills. Committed to contributing to positive dining atmosphere and enhancing guest experiences. Developed strong customer service and communication skills in high-paced restaurant environment, handling diverse customer needs and resolving conflicts efficiently. Adept in time management and multitasking, ensuring smooth operations and customer satisfaction. Seeking to transition these skills into new field, focusing on delivering high-quality service and fostering positive interactions.

Energetic and compassionate individual with excellent communication and teamwork skills. Possesses solid understanding of community support initiatives and event coordination. Aims to make meaningful difference through dedicated service and collaboration.

Offering positive attitude and strong interpersonal abilities, ready to learn and grow in collaborative environment. Brings foundational understanding of community service principles and ability to assist in event planning and execution. Ready to use and develop organizational and problem-solving skills.

Overview

2
2
years of professional experience

Work History

Restaurant Hostess

Max Pizza 4
01.2023 - Current
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Answered customer questions about hours, seating, and menu information.
  • Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
  • Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Completed daily side work and opening and closing duties without fail.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Run food to tables
  • Take customers drink orders

Restaurant Server

Max Pizza 4
01.2023 - Current
  • Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
  • Served food and beverages promptly with focused attention to customer needs.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Greeted new customers, discussed specials, and took drink orders.
  • Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
  • Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
  • Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
  • Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
  • Promoted a safe working environment by adhering to food safety standards and best practices.
  • Elevated the guest experience by anticipating their needs proactively throughout their visit.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Boosted overall sales by confidently recommending daily specials and upselling menu items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Cancer Fundrasier

Max Pizza 4
10.2024 - 10.2024
  • Planned and organized special events, solicited corporate sponsorships, and set up matching gift donations to reach financial targets.
  • Planned and implemented fundraising events.
  • Developed impactful fundraising strategies to maximize donations and meet fundraising goals.
  • Collaborated with marketing team to create compelling promotional materials for fundraising campaigns.
  • Evaluated and reported on impact of fundraising efforts to measure success and identify areas for improvement.

Volunteer

Duncaster Lifecare Community
06.2024 - 08.2024
  • Assisted with special events and programs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.
  • Shadowed nurses to gain knowledge and experience
  • Went on walks with patients to improve their health and mobility

Volunteer

Habitat for Humanity
09.2023 - 09.2023
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Used strong interpersonal communication skills to convey information to others.
  • Built homes for people in need
  • Repaired homes and damaged property

Education

No Degree - Nursing

Farmington High School
Farmington, CT
06-2029

Skills

  • Customer Service
  • Strong multitasking
  • Greeting guests
  • Active Learning
  • Conflict Resolution
  • Cash Handling
  • Complex Problem-Solving
  • Scheduling
  • Assertiveness
  • Handling Complaints
  • Table Bussing
  • Guest Relations
  • Payment Processing
  • Judgment and Decision Making
  • Supply Restocking
  • Reservation planning
  • Menu Memorization
  • Server Support
  • Customer Satisfaction
  • Order Taking
  • Organization
  • Guest service
  • Menu Recommendations
  • Exceptional communication
  • Order Accuracy
  • Table Setting
  • Dining area maintenance
  • Allergy awareness
  • High-volume dining
  • Safe Food Handling
  • Tableside Service
  • Memory retention
  • Service prioritization
  • Positive Attitude
  • Teamwork and Collaboration
  • Organized and Efficient
  • Attention to Detail
  • Leadership Qualities
  • Team Collaboration
  • Community Service
  • Adaptability and Dependability
  • Relationship Building
  • Public Speaking
  • Community Engagement

Accomplishments

  • Achieved customer satisfaction through effectively helping with grater reservation accommodations.
  • Supervised team of 5 staff members.
  • Achieved building a deck by completing wood work with accuracy and efficiency.

Interests

  • Volunteering for community initiatives to give back to local communities and make a positive impact
  • Reading
  • Fundraising Events
  • High-Intensity Interval Training
  • I enjoy helping others and giving back to the community
  • Cooking
  • Playing Sports
  • Pilates
  • Volunteering
  • Watching Movies and TV Shows
  • Blogging/Vlogging
  • Animal Care

Timeline

Cancer Fundrasier

Max Pizza 4
10.2024 - 10.2024

Volunteer

Duncaster Lifecare Community
06.2024 - 08.2024

Volunteer

Habitat for Humanity
09.2023 - 09.2023

Restaurant Hostess

Max Pizza 4
01.2023 - Current

Restaurant Server

Max Pizza 4
01.2023 - Current

No Degree - Nursing

Farmington High School
Ava Collins