Ava Dancy
Sanford,FL
Summary
Dynamic customer service professional with extensive experience in finance, payment processing, and client relations. Seeking to leverage strong problem-solving, teamwork, and communication skills as a Flight Attendant at Delta Airlines. Adept at managing high-stress environments and delivering exceptional customer experiences with professionalism and cultural awareness. Committed to ensuring passenger safety and comfort while maintaining Delta's standards of excellence. Looking to bring a passion for travel and service to a world-class airline.
Overview
10
10
years of professional experience
Work History
Incoming Payments and Cheques Specialist
Currency Exchange International
04.2024 - Current
- Process incoming payments and cheques accurately and efficiently, ensuring timely application to customer accounts and internal accounts
- Investigate and resolve discrepancies or issues with incoming payments, collaborating with internal teams and customers as needed in a timely manner to ensure timely receipt of funds
- Implement and improve processes to streamline payment processing and enhance overall efficiency
- Provide exceptional customer service by promptly responding to inquiries and requests related to incoming payments
- Monitor and analyze payment trends to identify potential risks and opportunities for process improvement
- Proven track record of accurately processing high volumes of payments, ensuring timely and accurate completion within strict deadlines
- Proficient in utilizing various payment processing software and platforms to streamline operations and maximize efficiency
- Strong understanding of financial regulations and compliance requirements to ensure all payment transactions adhere to industry standards
- Excellent communication skills with both internal colleagues and external clients to address inquiries and provide exceptional customer service.
Outgoing Payment Processing Specialist
Currency Exchange International
07.2023 - 05.2024
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments.
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
- Handled day-to-day accounting processes to drive financial accuracy.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Implemented new accounting processes to decrease spending and work flow downtime.
Member Service Representative
Fairwinds Credit Union
06.2022 - 07.2023
- Managed member portfolios and offer investment advice while meeting monthly goals by 137% on average
- Effectively utilized Microsoft Office Suite, banking databases, and other pertinent software for daily branch operations
- Worked collaboratively and independently while developing a strong understanding of banking processes and protocols.
Visual Merchandising Team Lead
Old Navy
04.2015 - 06.2022
- Led a team of visual merchandisers in creating and executing innovative store displays to drive sales and enhance the overall customer experience
- Developed and implemented visual merchandising guidelines to maintain brand consistency and visual standards across all retail locations
- Conducted regular store visits to provide feedback and support to visual merchandising team members, driving performance improvements and skill development.
Account Processing Intern
Stifel Financial Corp.
06.2015 - 05.2017
- Prepared project presentations and reports to assist senior staff.
- Reviewed outstanding requests and redirected workloads to complete projects on time.
- Coordinated with contracting department to resolve payer issues.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Communicated effectively with staff members of operations, finance and clinical departments.
Education
Bachelor of Business Administration - BBA - Business Management, Marketing
University of Central Florida
08.2021
Skills
- Customer Service Excellence
- Safety-Oriented Mindset
- Communication
- Problem-Solving
- Teamwork and Collaboration
- Conflict Resolution
- Cultural Awareness and Adaptability
- Multitasking
- Attention to Detail
Timeline
Incoming Payments and Cheques Specialist
Currency Exchange International
04.2024 - Current
Outgoing Payment Processing Specialist
Currency Exchange International
07.2023 - 05.2024
Member Service Representative
Fairwinds Credit Union
06.2022 - 07.2023
Account Processing Intern
Stifel Financial Corp.
06.2015 - 05.2017
Visual Merchandising Team Lead
Old Navy
04.2015 - 06.2022
Bachelor of Business Administration - BBA - Business Management, Marketing
University of Central Florida
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