Ava DeProfio
Wilmington,Massachusetts
Summary
I have years' worth of experience as a Counter Staff Member with a background in customer service and order management. This experience has allowed me to become skilled in effective communication, cash handling, and maintaining the cleanliness of work areas. Noted for ability to provide polite, timely service to customers and contribute positively to team dynamics. I've displayed proficiency in managing high-volume orders during peak hours, while ensuring customer satisfaction. I am also a compassionate professional in child care, known for high productivity and efficient task completion. I specialize in early childhood development, behavior management techniques, and educational activity planning, and I have plenty of compassion and understanding of others from my past experience as a part-time nanny.
Overview
3
3
years of professional experience
Work History
Counter Staff Member
Cupcake City
Reading, Massachusetts
08.2022 - Current
- Demonstrated strong verbal communication skills while interacting with customers.
- Maintained knowledge of daily specials and menu items.
- Processed payments promptly for customers to exceed productivity standards.
- Answered customer phone calls to provide speedy and accurate information about store operations and products.
- Notified kitchen staff of shortages or special orders.
- Scrubbed and polished counters to remove debris and food.
- I cleaned the front of the store, as well as the case, and closed up shop at the end of each shift.
Private Nanny
The Foley Family
Wilmington, MA
07.2024 - 09.2025
- Provided direct-care services for a two-year-old boy.
- Took children on outings such as parks, library visits, sports events or educational trips.
- Monitored playtime to prevent overuse of technology, television, or other influences.
- Monitored indoor and outdoor playtime by guiding activities.
- Transported the children safely to appointments, social engagements or recreational activities.
- Encouraged developmentally appropriate language skills through conversation and activities.
- Provided positive reinforcement through rewards systems for good behavior.
Store Team Member
American Eagle Outfitters, Inc
Burlington, MA
06.2023 - 01.2024
- Assisted in stocking shelves with merchandise.
- Cleaned shelves, counters and tables to maintain organized store.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Handled customer complaints professionally and efficiently.
- Processed returns and exchanges according to company policy.
- Computed purchases and received and processed cash or credit payment.
- Organized and maintained store displays.
- Assisted customers with carry-out orders from the store.
Education
High School Diploma -
Wilmington High School
Wilmington 06-2023
Bachelor of Science - Biological Sciences
University of Rhode Island
Kingston, RISkills
- Customer service
- Payment processing
- Product knowledge
- Conflict resolution
- Store cleanliness
- Problem solving
- Organizational skills
- Equipment monitoring
- Physical stamina
- Basic math
- Health and safety standards
- Register operation
Timeline
Private Nanny
The Foley Family
07.2024 - 09.2025
Store Team Member
American Eagle Outfitters, Inc
06.2023 - 01.2024
Counter Staff Member
Cupcake City
08.2022 - Current
High School Diploma -
Wilmington High School
Bachelor of Science - Biological Sciences
University of Rhode Island
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