Ava Diaz
Guest Services Representative
Pensacola,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
27
27
years of professional experience
Work History
Joy Creator
Nothing Bundt Cakes
10.2022 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Delivered prompt service to prioritize customer needs.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Maintained a clean and organized workspace, ensuring safety standards were met at all times during crafting processes.
- Supported sales goals by strategically placing promotional materials and optimizing shelf space usage according to planogram guidelines.
Hostess
Chili's Grill & Bar
02.2023 - 05.2024
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Promoted business loyalty by fostering positive customer relationships.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Completed daily side work and opening and closing duties without fail.
Scare Actor
Splash City Adventures
10.2022 - 10.2022
- Wore costumes and stage make up for long periods of time. Safely scared guests while maintaining the setting and atmosphere of attraction. Energetically interacted with guests and did not break character for the duration of the shift.
- Promoted safety for both actors and guests by adhering to all guidelines and protocols during performances.
Veterinary Receptionist
Cordova Animal Medical Center
07.2021 - 10.2022
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained current and accurate medical records for patients.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Answered owner animal health questions and advised on best care practices.
- Entered data from pet records and office visits into computer system using E-Vet.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained office and waiting room, keeping common areas clean and tidy.
Crew Team Member
AMC Theaters
12.2016 - 07.2021
- Operated register to process payments and collect cash payment for order totals.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors and dishwashing.
- Used proper techniques to prepare food and ingredients.
- Monitored food temperatures and cooking equipment settings to maintain safety and prevent food-borne illness.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Became familiar with products to answer questions and make suggestions.
- Prepared products following restaurant, health, and safety standards and procedures.
Customer Service Representative
Spirit Halloween LLC
08.2018 - 11.2018
- Supported sales goals by strategically placing promotional materials and optimizing shelf space usage according to planogram guidelines.
- Reduced out-of-stock occurrences by diligently monitoring inventory levels and promptly restocking shelves as needed.
- Enhanced store appearance and customer experience by maintaining clean, organized, and visually appealing displays.
- Greeted customers entering store and responded promptly to customer needs.
- Responded to customer requests for products, services, and company information.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
Customer Service Representative
Spirit Halloween LLC
08.2017 - 11.2017
- Supported sales goals by strategically placing promotional materials and optimizing shelf space usage according to planogram guidelines.
- Reduced out-of-stock occurrences by diligently monitoring inventory levels and promptly restocking shelves as needed.
- Enhanced store appearance and customer experience by maintaining clean, organized, and visually appealing displays.
- Greeted customers entering store and responded promptly to customer needs.
- Responded to customer requests for products, services, and company information.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
Veterinary Technician/Receptionist
Hillman Veterinary Clinic
05.2011 - 04.2016
- Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Administered medications to animals in treatment and documented changes in condition.
- Collected patient biopsies and blood samples for laboratory analysis.
- Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
- Answered owner animal health questions and advised on best care practices.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Established intravenous drips for ongoing hydration in treatment of canines suffering from parvovirus infections.
- Implanted subcutaneous identification microchips into animals.
- Performed dental extractions with no periosteal elevation, no tooth resectioning, and no bone resectioning.
- Performed ophthalmological procedures such as tear production testing, topical anesthetic application, fluorescein staining of cornea and tonometry.
- Walked pets outside throughout each shift to prevent accidents in group play areas and on bedding.
Veterinary Technician/Kennel
Pace Veterinary Clinic
05.2010 - 04.2011
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
- Administered medications to animals in treatment and documented changes in condition.
- Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
- Answered owner animal health questions and advised on best care practices.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
- Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
Veterinary Technician
Navy Boulevard Animal Hosptial
01.2009 - 04.2010
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Restrained animals to protect veterinarians from potential harm.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
Veterinary Technician
Veterinary Emergency Referral Center
01.2008 - 04.2009
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
- Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
- Provided thorough discharge instructions to clients following treatments and surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
- Enhanced client satisfaction by providing compassionate care for pets during their appointments.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Handled cash and credit card transactions.
Photographer, Writer
Ink 19 Magazine
01.1998 - 06.2000
- Utilized exceptional writing, editing, and proofreading skills to produce engaging, original, and error-free content.
- Followed company policies and editorial guidelines to craft thorough, well-written content.
- Created content for websites and online publications.
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
Education
Associate of Arts - General Studies
Eastern Florida State College
Melbourne2011
Skills
- 15 Years of Customer Service
- Front Desk Operations
- Payment Processing
- Typing speed is 50 WPM
- Multi-Line Telephone Operation
- Calm and Professional Under Pressure
Volunteer Experience
Pensacon 2015-2025
Celebrity guest handler, Celebrity Team lead. Processed cash and credit card transactions. Ensured guest and attendees needs were met. Worked in a team environment to ensure safety and positive experiences for both celebrity guests and attendees.
Timeline
Hostess
Chili's Grill & Bar
02.2023 - 05.2024
Joy Creator
Nothing Bundt Cakes
10.2022 - Current
Scare Actor
Splash City Adventures
10.2022 - 10.2022
Veterinary Receptionist
Cordova Animal Medical Center
07.2021 - 10.2022
Customer Service Representative
Spirit Halloween LLC
08.2018 - 11.2018
Customer Service Representative
Spirit Halloween LLC
08.2017 - 11.2017
Crew Team Member
AMC Theaters
12.2016 - 07.2021
Veterinary Technician/Receptionist
Hillman Veterinary Clinic
05.2011 - 04.2016
Veterinary Technician/Kennel
Pace Veterinary Clinic
05.2010 - 04.2011
Veterinary Technician
Navy Boulevard Animal Hosptial
01.2009 - 04.2010
Veterinary Technician
Veterinary Emergency Referral Center
01.2008 - 04.2009
Photographer, Writer
Ink 19 Magazine
01.1998 - 06.2000
Associate of Arts - General Studies
Eastern Florida State College
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