Ava Diekmann

Cashier

Wells Marketplace

06.2021 - 08.2023

Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Helped customers complete purchases, locate items, and join reward programs.
Restocked and organized merchandise in front lanes.
Assisted customers with returns, refunds and resolving transaction issues.
Stocked, tagged and displayed merchandise as required.
Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Worked closely with shift manager to solve problems and handle customer concerns.
Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Addressed customer needs and made product recommendations to increase sales.
Mentored new employees on cashier duties and best practices, improving overall staff performance.
Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Streamlined checkout process for increased efficiency and reduced waiting times.
Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Identified and resolved discrepancies and errors in customer accounts.
Responded promptly to requests for assistance, spills and customer inquiries.
Worked with floor team and managers to meet wide range of customer needs.
Learned duties for various positions and provided backup at key times.