Summary
Overview
Work History
Education
Skills
Timeline
Generic
Ava Dill

Ava Dill

Wilmington,NC

Summary

Detail-oriented team player with organizational skills. Ability to handle multiple projects simultaneously. Dependable candidate successful at managing priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Caring and competent Childcare Provider experienced in keeping kids safe while nurturing development with age-appropriate activities. Strong verbal and written communication skills, organized nature, and proactive approach to solving problems and managing conflict.

Overview

4
4
years of professional experience

Work History

Childcare Provider

Missionfit
01.2024 - 04.2024
  • Enforced rules and managed behavior of 10 kids a day through developmentally appropriate discipline.
  • Sanitized tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Introduced children to educational games and activities to boost learning.
  • Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
  • Read stories, sang songs and facilitated creative play.
  • Monitored children's activities to verify safety and wellbeing.
  • Created safe and engaging learning environment for groups of diverse children with various learning styles.

Guest Service Representative

Victoria Secret
06.2023 - 08.2023
  • Managed approximately 30-40 customers a day
  • Collaborated with team members to handle guest requirements from check-in through check-out
  • Took reservations over phone and through email, recording guest information in computer system and verifying details
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
  • Oversaw fast-paced front desk operations and guests' needs at busy facility

Child Care Provider

Burn Boot Camp
06.2021 - 08.2021
  • Cared for 10-12 different children every hour
  • Maintained effective schedule balance between rest periods, active play, and instruction
  • Applied positive behavior management techniques to enhance social interactions and emotional development
  • Enforced rules and managed behavior through developmentally appropriate discipline

Server

Johnny Bruscos
09.2020 - 05.2021
  • Explained menu items and suggested appropriate options for food allergy concerns
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
  • Cultivated warm relationships with regular customers
  • Bussed and reset tables to keep dining room and work areas clean
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff
  • Resolved customer complaints promptly and professionally to maintain positive reputation
  • Served food and beverages promptly with focused attention to customer needs
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer

Guest Service Representative

Nothing Bundt Cakes
09.2020 - 04.2021
  • Took orders over phone and through email, recording guest information in computer system and verifying details
  • Oversaw fast-paced front desk operations and guests' needs at busy facility
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
  • Collaborated with team members to handle guest requirements
  • Made sure store was clean and tidy at all times
  • Completed tasks to open and close the store such as powering on the payment system, counting cash drawers, checking equipment, restocking the front case, turning freezer on, checking online orders, sweeping and mopping at the end of shift, wiping down counters and dusting
  • Utilized variety of organizational and communication skills to drive guest satisfaction
  • Greeted guests by providing warm welcome
  • Handled customer complaints to satisfy and retain guests
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction

Education

No Degree - Psychology

University of North Carolina At Wilmington
Wilmington, NC
12.2025

Skills

  • Excellent communication
  • Daily specials memorization
  • Childcare
  • CPR training
  • Stocking and replenishing
  • To-go order preparation
  • Cash Handling
  • Item promotion
  • Performance improvement
  • Self-Motivated
  • Dependable and Responsible
  • Attention to Detail
  • Organization and Time Management
  • Planning and Coordination

Timeline

Childcare Provider

Missionfit
01.2024 - 04.2024

Guest Service Representative

Victoria Secret
06.2023 - 08.2023

Child Care Provider

Burn Boot Camp
06.2021 - 08.2021

Server

Johnny Bruscos
09.2020 - 05.2021

Guest Service Representative

Nothing Bundt Cakes
09.2020 - 04.2021

No Degree - Psychology

University of North Carolina At Wilmington
Ava Dill