AVA DINH
White Bear Lake,MN
Overview
9
9
years of professional experience
1
1
Certification
Work History
Credentialing Specialist
Innova Solutions
Bloomington, Minnesota
06.2025 - 11.2025
- Streamlined credentialing processes for healthcare providers to enhance efficiency.
- Reviewed and verified provider documentation for compliance and accuracy.
- Coordinated effective communication between providers and regulatory agencies.
- Maintained secure, detailed records in electronic credentialing systems.
- Collaborated with cross-functional teams to optimize credentialing workflows.
Staffing Coordinator(Department of Human Services)
Anoka Metro Regional Treatment Center
Anoka, MN
11.2024 - 06.2025
- Developed and implemented recruiting strategies to address staffing needs effectively.
- Coordinated staffing schedules to optimize coverage across multiple departments.
- Utilized staffing software to monitor employee availability, shifts, and time-off requests.
- Maintained labor costs and metrics within departmental budget constraints.
- Oversaw timekeeping responsibilities and managed employee time-off requests in scheduling.
- Collaborated with management to establish personnel policies and procedures.
Store Manager/Nail Technician
Koi Nails
Stillwater, MN
01.2019 - 11.2024
- Maintained master appointment calendar covering all customer visits, employee schedules and special events.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Provide support to colleagues and maintained positive client relationships.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Implemented a standard nail protocol contributing to productivity and cohesiveness.
Student Teacher
St John Catholic School
02.2022 - 06.2022
- Select instructional goals that are appropriate to students and develop lesson plans that demonstrate knowledge of content and school curriculum.
- Create and implement differentiated instruction that meet individual needs of diverse learners.
- Apply teacher professional disposition such as professional attitude, values, and commitment everyday into the classroom.
- Create a collaborative and safe classroom environment by implementing behavior guidelines, interactive learning and team teaching.
Substitute Teacher
Teachers On Call
09.2021 - 02.2022
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Effectively manage the classroom by keeping the students on task in the event that their regular teacher is unable to lead the class
- Maintaining a positive learning environment and willingness to be flexible to complete duties unrelated to original assignment.
Sales Associate/Key Holder
Metro PCS
03.2017 - 12.2018
- Operated POS system to total purchases and receive and process cash and credit payments.
- Coordinated store products and conducted inventory counts to maintain merchandise flow.
- Enhanced customer journeys by utilizing questions, informative responses, and extensive product knowledge.
Education
M.D. - Elementary Education
Grand Canyon University
Phoenix, AZ05.2022
Bachelor of Science - Business and Marketing Education
University of Minnesota
Minneapolis, MN05.2018
Associate of Arts - General Education
Anoka-Ramsey Community College
Coon Rapids, MN05.2016
Skills
- Multilingual ( Fluent in Vietnamese & English)
- Translator ( Vietnamese to English or vice versa)
- Detailed Oriented
- Team Collaboration
- Problem - Solving Skills
- Time Management
- Communication
- Active Listening
- Verbal and Written Communication
- Customer Service
- Strong Microsoft Skills (Word/Excel)
Certification
- K-6 Elementary Education Teacher License
- Short Call Substitute Teacher License
- TEFL/TESOL Diploma
- Certificate in English as a Second Language and Bilingual Education
- Nail Technician Lisense
References
- Tyler Peifer (612-558-8236), (Tyler.Peifer@state.mn.us) (MDH)
- Hazoellie Huynh (651-788-2059),(Haven1097@gmail.com)
- Karen Peifer (612-636-2555), (Klpeifer@comcast.net)
Timeline
Credentialing Specialist
Innova Solutions
06.2025 - 11.2025
Staffing Coordinator(Department of Human Services)
Anoka Metro Regional Treatment Center
11.2024 - 06.2025
Student Teacher
St John Catholic School
02.2022 - 06.2022
Substitute Teacher
Teachers On Call
09.2021 - 02.2022
Store Manager/Nail Technician
Koi Nails
01.2019 - 11.2024
Sales Associate/Key Holder
Metro PCS
03.2017 - 12.2018
M.D. - Elementary Education
Grand Canyon University
Bachelor of Science - Business and Marketing Education
University of Minnesota
Associate of Arts - General Education
Anoka-Ramsey Community College