Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ava Dreier

Wellington

Summary

Dynamic and customer-focused professional with extensive experience at The Zoo Health Club, excelling in client communication and problem resolution. Proven ability to enhance customer satisfaction through attentive service and effective organization. Skilled in sensitive information handling and team collaboration, consistently driving positive experiences, repeat business, and supporting customers with simple complex needs with professionalism.


Overview

2
2
years of professional experience

Work History

Front Desk Receptionist

The Zoo Health Club
08.2022 - 10.2024
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected room deposits, fees, and payments.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Signed Customers up for memberships
  • Sold customers deals with memberships and or personal trainers the club provided
  • regulated materials being sold such as drinks or smoothies
  • making smoothies
  • Completed all tasks in compliance with company policies and procedures.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Collected monthly membership payments, processed transactions and updated relevant records.
  • Resolved customer problems and complaints.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Organized, maintained and updated information in computer databases.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.

Restaurant Hostess

Stadium Grill And Tavern Restaurant
01.2023 - 07.2023
  • Prepared dining room for service by cleaning , organizing tables and placing table settings.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Delivered unparalleled service to drive positive dining experience and repeat customer visits.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Answered customer questions about hours, seating, and menu information.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Checked in with servers to confirm preparedness before seating customers.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Advised customers about special offerings and menu items to help drive sales.
  • Opened and closed seating sections according to volume of guests.

Education

No Degree - Environmental Science

Jupiter Community Highschool
Jupiter, FL
05-2026

Skills

  • Correspondence drafting
  • Appointment confirmation
  • Correspondence typing
  • Mail coordination
  • File organization
  • Sensitive information handling
  • Technical support
  • Phone etiquette
  • Team collaboration
  • Hospitality best practices
  • Email correspondence
  • Email and telephone decorum
  • Office organization
  • Client communication
  • Time management
  • customer service
  • Attention to detail

Timeline

Restaurant Hostess

Stadium Grill And Tavern Restaurant
01.2023 - 07.2023

Front Desk Receptionist

The Zoo Health Club
08.2022 - 10.2024

No Degree - Environmental Science

Jupiter Community Highschool

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