Ava Durham
Boone,NC
Summary
Dynamic Merchandise Cashier at DUSA with a strong work ethic and proven ability to enhance customer satisfaction through efficient transaction processing and exceptional service. Skilled in optimizing inventory management and trained new staff on best practices, contributing to a well-organized shopping experience and improved sales opportunities.
Supportive Marketing Intern talented in helping devise innovative solutions. Focused on enhancing business and meeting customer goals. Promotes business development through savvy product promotion and data-driven approaches. Data driven and technology focused.
Overview
2
2
years of professional experience
Work History
Merchandise Cashier
DUSA
02.2024 - Current
- Assisted in maintaining accurate cash drawer balances and daily financial reports.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with team members to ensure store merchandise displays were well-stocked and organized.
- Implemented best practices for handling returns and exchanges to enhance customer satisfaction.
- Trained new cashiers on operational procedures and customer engagement techniques.
- Monitored inventory levels at the register to prevent stockouts and improve sales opportunities.
- Greeted customers and provided outstanding customer service.
- Prevented long lines through quick transaction processing without sacrificing accuracy or customer service quality.
- Communicated effectively with store management regarding any discrepancies or issues related to cashiering procedures.
- Balanced cash drawers accurately at the beginning and end of each shift, ensuring financial integrity.
- Assisted in annual inventory counts for accurate record keeping of merchandise stock levels within the store.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
Digital Marketing Student
Global Career Accelerator
06.2026 - 08.2026
- Created a customer empathy map based on target personas to guide user centered website design.
- Built website page structure and navigation in Shopify using user experience design principles to establish a clear and intuitive site.
- Developed on brand website copy and visuals including photography and typography, aligned with brand guidelines to enhance site identity and customer engagement.
- Optimized SEO by selecting target keywords, improving metadata, and creating blog content for a website.
- Leveraged urgency by adding promotions to my Shopify website
- Optimized homepage for conversions using landing page best practices, including adding trust badges, header CTA, and product reviews.
- Built and programmed branded email flows in Shopify, including promo, abandoned checkout, and transactional.
Education
Ecommerce Marketing And Customer Acquisition
Global Career Accelerator- Appalachian State University
Bachelor of Arts - Electronic Media And Broadcasting
Appalachian State University
Boone, NC05-2029
High School Diploma -
James I. O'Neill
Fort Montgomery, NY06-2025
Skills
- Detailed oriented, organized, and punctual
- Excellent written and verbal communication skills
- Friendly, and customer focused
- Creative thinking
- Social media marketing
- Landing page design
Global Career Accelerator Ecommerce Marketing Certification
Ecommerce Marketing Certification
Timeline
Digital Marketing Student
Global Career Accelerator
06.2026 - 08.2026
Merchandise Cashier
DUSA
02.2024 - Current
Ecommerce Marketing And Customer Acquisition
Global Career Accelerator- Appalachian State University
Bachelor of Arts - Electronic Media And Broadcasting
Appalachian State University
High School Diploma -
James I. O'Neill