Ava Englisby
Moseley,VA
Summary
Customer-focused professional with background in restaurant waiting. With experience managing high volume dining experiences, adept at maintaining a smooth and efficient flow of service. Strengths include strong communication skills, ability to work under pressure, and commitment to providing exceptional customer service. Previous roles have showcased adaptability, teamwork, and the capacity to create positive dining experiences for guests.
Overview
5
5
years of professional experience
Work History
Restaurant Waiter
First Watch Daytime Cafe
Midlothian, VA
05.2024 - Current
- Took accurate food and drink orders, using a POS ordering software system.
- Assisted guests with making food and beverage selections.
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
- Checked on guests during meals to ensure satisfaction with each course.
- Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
Restaurant Server
Texas Roadhouse
Midlothian, VA
03.2023 - 08.2023
- Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.
- Maintained cleanliness of restaurant area, including tables, chairs, floors, counters, windowsills.
- Processed payments from customers using cash registers or POS systems.
- Responded to customer inquiries about menu items or services offered by the restaurant.
- Managed multiple tasks simultaneously while providing excellent customer service.
- Demonstrated knowledge of alcoholic beverage offerings when making drink suggestions to patrons.
- Provided exceptional service to high volume of daily customers.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
Restaurant Hostess
Vinny's Italian Grill And Pizzeria
Midlothian, VA
03.2020 - 01.2022
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Provided menus and answered questions about menu items and specials.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
Education
Business Management
Longwood University
Farmville, VA05-2026
Skills
- Menu item recommendation
- Table turnover
- Upselling techniques
- Salesmanship
- Compliance standards
- Positive and professional
- POS operation
- Hospitality and accommodation
Accomplishments
- Dean's List Scholar
Timeline
Restaurant Waiter
First Watch Daytime Cafe
05.2024 - Current
Restaurant Server
Texas Roadhouse
03.2023 - 08.2023
Restaurant Hostess
Vinny's Italian Grill And Pizzeria
03.2020 - 01.2022
Business Management
Longwood University