Ava Espinal
Wellington,FL
Summary
Driven and customer-focused professional with a proven track record at Agliolio's Italian Bistro & Bar, excelling in hospitality service expertise and teamwork. Demonstrated ability to enhance dining experiences through efficient service flow and attention to detail, significantly contributing to high levels of customer satisfaction. Skilled in cash handling and maintaining cleanliness standards, consistently exceeding employer expectations without compromising quality. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills.
Overview
2
2
years of professional experience
Work History
Server Assistant
Agliolio Italian Bistro & Bar
02.2024 - Current
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Adapted quickly to changing circumstances, such as accommodating last-minute reservations or handling unexpected guest requests, demonstrating flexibility and professionalism under pressure.
- Enhanced customer dining experience by promptly clearing tables and efficiently resetting them for new guests.
- Assisted servers in meeting customers'' needs by refilling drinks, providing condiments, and addressing any concerns.
- Maintained clean, safe and organized work environment to safeguard servers and patrons.
- Provided support during large events or private parties by setting up banquet areas according to specific requirements or themes.
- Consistently exceeded expectations in maintaining high standards of cleanliness throughout the restaurant during busy shifts.
- Communicated customer needs clearly to kitchen staff for fast, accurate orders.
- Assisted with dining room set up prior to and after service period.
- Supported efficient service flow by accurately relaying guest orders to the kitchen staff and promptly delivering completed dishes to tables.
- Collaborated with other staff members to maintain high-level customer satisfaction.
- Assisted customers with seating and menu selections to support fast-paced restaurant operations.
Team Member
Taco Bell
07.2022 - 02.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted customers in selecting merchandise best suited to needs.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
Education
High School Diploma -
Wellington High School
Wellington, FL05.2024
Skills
- Teamwork and Collaboration
- Attention to Detail
- Positive and Friendly Attitude
- Willing to Learn
- Responsible and Trustworthy
- Customer Service
- Cleanliness standards
- Hospitality service expertise
- Safe Food Handling
- Heavy Lifting
- Supply Restocking
- Flexible Schedule
- Order Accuracy
- Table Bussing
- Sales expertise
- Food Running
- Guest Relations Management
- Cash Handling
- Basic Math
- Dining area maintenance
- Performance Improvement
- Table Setting
- Memory retention
- Order Taking
- Ordering Procedures
Timeline
Server Assistant
Agliolio Italian Bistro & Bar
02.2024 - Current
Team Member
Taco Bell
07.2022 - 02.2024
High School Diploma -
Wellington High School
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