Troy Fairchild

• Leading the sales organization coast to coast 600+ retail locations with a multi-million-dollar P&L, 2000+ employees.
• Managing the business P&L for sales, operations, service, and the overall customer experience.
• Five consecutive years of double-digit revenue growth and increased profitability.
• Consistent improvement in employee retention and internal leadership development.
• Consistently leading the industry in performance productivity and loyalty.

Focused on reinventing & redesigning sales & customer experience strategy to drive business growth, generate value for the company and its customers, and create competitive advantages.

• Facilitate, develop and design the strategic methodology behind Verizon Wireless’ 600+ points of retail distribution in the West Area, 18 states, including Hawaii and Alaska.
• Formulate detailed sales plans designed to assist field organization’s attempts to drive customer growth, increase revenue and cultivate improved customer experience.
• Lead initiatives and methodologies for setting operational standards of all stores with the objective to improve productivity and efficiency.

• Responsible for sales, expenditures and operations of 100+ retail locations,1300+ employees, 1.9M subscriber base, with yearly service revenues of $998mm, in Washington, Oregon, Idaho, and Hawaii.
• Delivered back-to-back enterprise leading double digit year-over-year sales growth and opened over 80 new corporate retail locations.
• Awarded National President Cabinet status for the best overall results.

• Indirect Sales & Operations, Responsible for the indirect channel’s sales & operations at the local agent & national business levels.
• Lead all third party National partnerships (Best Buy, Costco & Wal-Mart).
• Developed and lunched the Verizon Authorized Agent Premium Program, which later evolved into Verizon's Big Six National Authorized Retailer platform.
• Responsible for adding over 100+ additional points of distribution, all Verizon's Big Six partners.

• General Manager- Midwest Division - 3 years
• Regional Sales Manager- Midwest Division - 2 years
• Area Manager- Midwest Division- 2 years
• Senior Account Executive - 1 year
• Account Executive - 1 year