Ava Feltner
Lambertville,MI
Summary
Energetic and friendly individual with keen ability to assist customers and maintain clean, organized environment. Knowledge of customer service principles and basic inventory management. Dedicated to providing exceptional shopping experience and ensuring customer satisfaction.
Developed valuable customer service and organizational skills in fast-paced retail environment. Excel at maintaining cleanliness, assisting customers, and handling various tasks simultaneously. Seeking to transition into new field where these skills can be effectively utilized and further developed.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
3
3
years of professional experience
Work History
Courtesy Clerk
Kroger
03.2023 - 12.2024
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
- Improved customer experience by offering assistance with locating products throughout the store when needed.
- Returned unwanted items to correct store locations and restocked shelves.
Sales Associate
Marshalls & HomeGoods
06.2022 - 03.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
Education
Bachelor of Science - Early Childhood Education
Pensacola Christian College
Pensacola, FL05-2027
High School Diploma -
State Line Christian School
Temperance, MI05-2023
Skills
- Positive attitude
- Strong work ethic
- Customer service
- Safety awareness
- Outgoing and friendly
- Customer assistance
- Money handling
- Store maintenance
- Patience and tolerance
- Effective communication
Timeline
Courtesy Clerk
Kroger
03.2023 - 12.2024
Sales Associate
Marshalls & HomeGoods
06.2022 - 03.2023
Bachelor of Science - Early Childhood Education
Pensacola Christian College
High School Diploma -
State Line Christian School
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