Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Ava Fernandez

Ava Fernandez

Lutz,FL

Summary

Empathetic, hard working, quick learner, and able to absorb and fulfill all tasks given when asked. Committed to helping everyone and insuring that customers are satisfied with their experience. Ambitious student that wants to pursue a Doctor of Veterinary Medicine Degree (DVM). Able to work in team-based and individual environment.

Overview

4
4
years of professional experience

Work History

Certified Veterinary Assistant

Sunshine Animal Clinic
Tampa, FL
01.2022 - Current
  • Monitored animals' recovering from surgery and notified veterinarians of behavioral changes.
  • Laid out surgical equipment and passed instruments and materials to veterinarian during surgical procedures.
  • Administered vaccines to animals and delivered blood and lab results.
  • Restrained and stabilized animals during examination and treatment to prevent injuries.
  • Organized operating room ahead of procedures and assisted veterinarians during surgeries.
  • Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
  • Helped veterinarian with neutering, tooth removal and casting broken bones.
  • Documented and tracked treatment activities.
  • Assisted veterinarians in examining animals.
  • Documented patient information with precision to maintain records accuracy.
  • Stocked treatment rooms with appropriate supplies, scheduled appointments, answered phones and processed customer payments to boost office efficiency.
  • Educated clients and public on animal health, treatment protocols and general procedures.

Head of Customer Service

Carrollwood Florist
Lutz, FL
11.2020 - Current
  • Reviewed account and service histories to identify trends and issues.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Shared detailed information regarding floral arrangements and plants options to help customers make decisions.
  • Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
  • Processed customer account changes using Hana.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Assessed customer needs and upsold products and services to maximize floral and plant sales.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Answered 50+ inbound calls per day and directed to designated individuals or departments.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Consulted with customers to determine best methods to resolve service and billing issues.

Volunteer for a Vet Clinic

Animal Health Center of Land O' Lakes
Land O' Lakes, FL
06.2020 - 03.2021
  • Assisted with technical treatments and entered information in patient records and charts.
  • Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
  • Supported functions for diagnostic and technical treatment procedures, including setting up and operating special medical equipment and apparatuses.
  • Assisted patients in preparation for examinations, assessing and recording vital signs.
  • Furnished necessary supplies, support and assistance to medical staff and patients for unit specific procedures.
  • Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
  • Positioned patients for optimal comfort before procedures.
  • Kept facility stocked with necessary supplies, equipment and instruments.

Babysitter

Brittany Zern (941-730-6079)
Lutz, FL
09.2020 - 12.2020
  • Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions.
  • Engaged with children, providing nurturing, safe environments to promote emotional, social and intellectual growth.
  • Helped older kids complete homework, school projects and chores.
  • Secured indoor and outdoor premises to protect children under care.
  • Cared for up to 2 children ranging in age from 3 to 7
  • Balanced schedules to provide optimal rest, play and educational periods.
  • Built relationships with and encouraged social development within children by discussing school, friends and favorite activities.
  • Cleaned and tidied living room and kitchen after activities to maintain safe, accessible area.
  • Monitored playtime to prevent overuse of technology, television or other detrimental influences.
  • Coordinated after-school activities and transportation for 2 children for practices and events.
  • Helped with bathing, dressing, teeth brushing and diapering to promote healthy personal hygiene and good oral health.
  • Assisted children with bathing and potty training to instill good hygiene from young age.
  • Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
  • Organized and planned age-appropriate lessons involving reading, crafts, music and movement.

Education

Bachelor of Science - Animal Biology

University of South Florida
Tampa, FL
05.2026

Steinbrenner High School
Lutz, FL
05.2022

Skills

  • Patient feeding
  • Proper sterilization techniques
  • Patient skin and nail care
  • Stocking supplies
  • Customer service
  • Team building
  • Team management
  • Specimens collection and processing
  • Planning and coordination
  • Organization
  • Problem resolution
  • Classical ballet
  • Rehearsals and daily practice
  • Dance development
  • Communications
  • Performance preparation
  • Project organization
  • Inbound and outbound calling
  • Troubleshooting
  • Customer relationship management
  • Customer Service
  • Employee management
  • Software troubleshooting
  • Credit card payment processing
  • Senior leadership support
  • Technologically savvy
  • Product organization
  • Store maintenance
  • High-energy attitude
  • Call center experience
  • Adaptive team player
  • Problem-solving abilities
  • Quality control
  • Activity Planning
  • Behavior Management
  • Exercise and outdoor activities
  • Age-appropriate routines
  • Child Safety Procedures
  • Responsible driver
  • Keeping children safe
  • Personable nature
  • Puzzle and game play
  • Screen time rules
  • Giving medicines as appropriate
  • Follows directions
  • Emotionally supportive
  • Superior communication skills
  • Light housekeeping
  • Educational support
  • Conflict Resolution

Accomplishments

Been offered a spot at the National Society of High School Scholars (NSHSS), earned 100+ hours of community service at the Animal Health Center of Land O' Lakes in a month and a half, completed my Certified Veterinary Assistant unpaid hours at Sunshine Animal Hospital, have been accepted into USF for the summer 2022 term for animal biology, made straight A's the whole 2019-2020 school year, 3.8 unweighted GPA at the end of the 2019-2020 school year, receiving an A in all dual enrollment classes as a junior in high school. Won Outstanding Veterinary Student in the 2022 Steinbrenner Senior Class.

Timeline

Certified Veterinary Assistant

Sunshine Animal Clinic
01.2022 - Current

Head of Customer Service

Carrollwood Florist
11.2020 - Current

Babysitter

Brittany Zern (941-730-6079)
09.2020 - 12.2020

Volunteer for a Vet Clinic

Animal Health Center of Land O' Lakes
06.2020 - 03.2021

Bachelor of Science - Animal Biology

University of South Florida

Steinbrenner High School

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Ava Fernandez