Ava Francis
Ruston,LA
Summary
Proven record in enhancing office workflows and customer satisfaction at Universal Plant Services, showcasing exceptional attention to detail and office administration skills. Excelled in team collaboration and decision-making, achieving high accuracy in recordkeeping and financial transactions. Demonstrated personable approach, significantly improving client relations and operational efficiency. Committed professional with experience serving hot, delicious food while maintaining friendly atmosphere. Supported multiple FOH duties for optimal service to every guest. Ran food, seated customers and discussed menu options. Kept dining area clean with proactive attention to departing guests, empty plates, and spills. Organized Receptionist Administrator with great time management, multitasking and scheduling skills. Works well in fast-paced, changing and challenging environments. Dependable in handling operational needs and improving office performance.
Overview
5
5
years of professional experience
Work History
Runner/Waitress Trainee
Billy's Sports Bar & Grill
Northport, AL
10.2024 - 12.2025
- Managed multiple food orders simultaneously, prioritizing based on cooking time and customer needs.
- Handled various errands for employees throughout company.
- Resolved customer complaints in a courteous and professional manner.
- Provided excellent customer service when interacting with clients during pickups or deliveries.
- Provided assistance to customers when necessary by answering questions or providing product information.
- Assisted in stocking shelves with inventory as needed.
- Asked customers about meals to assess satisfaction and collect vital feedback.
- Facilitated communication between the kitchen and the dining staff to enhance guest experience.
- Cleaned and maintained work areas on a regular basis.
- Monitored stock levels and reported any discrepancies to management immediately.
- Actively contributed to the team by taking on additional duties during staff shortages or special events.
- Stocked service stations with ice, napkins and straws.
- Conducted regular checks on tables to offer additional services and ensure customer satisfaction.
Administrator/Receptionist
Universal Plant Services
Trout, LA
02.2024 - 08.2024
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
Cashier/Dishwasher/Cleaning Assistant
Salad Heaven
Jena, LA
10.2023 - 01.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
Concession Stand Worker
Nebo Pool
Jena, LA
05.2023 - 08.2023
- Used cash register to tender change and process cash and credit card payments.
- Ensured customer satisfaction through accurate order taking and prompt delivery of food items.
- Handled customer complaints calmly and professionally, working towards swift resolutions that maintained positive relationships with patrons.
- Adhered to health and safety regulations, maintaining proper food handling practices at all times.
Cashier/Dishwasher
Couchon Rouge
Jena, Louisiana
03.2021 - 07.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Jena High School
Jena, LA05.2027
Associate of Science - Nursing
Louisiana Tech University
Ruston, LA02-2027
Some College (No Degree) - Public Relations
The University of Alabama
Tuscaloosa, ALSkills
- Customer Relationship Management
- Attention to Detail
- File Organization
- Office Administration
- Decision-Making
- Friendly Demeanor
- Team Collaboration
- Project Management
Accomplishments
Awarded Best Video Production at CAMP at The University of Alabama.
Education
Jena, LA
Timeline
Runner/Waitress Trainee
Billy's Sports Bar & Grill
10.2024 - 12.2025
Administrator/Receptionist
Universal Plant Services
02.2024 - 08.2024
Cashier/Dishwasher/Cleaning Assistant
Salad Heaven
10.2023 - 01.2024
Concession Stand Worker
Nebo Pool
05.2023 - 08.2023
Cashier/Dishwasher
Couchon Rouge
03.2021 - 07.2021
High School Diploma -
Jena High School
Associate of Science - Nursing
Louisiana Tech University
Some College (No Degree) - Public Relations
The University of Alabama
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