AVA FRANCOEUR
Executive Secretary
Los Angeles,CA
Summary
Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in EHR.
Overview
24
24
years of professional experience
7
7
years of post-secondary education
Work History
Personal Assistant to the President
Sacramental Life Churches
Laguna Beach, CA
06.2018 - 06.2022
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Served as point of contact between clients and managerial staff.
- Collaborated in cloud environments such as Trello and Google Workspace.
- Experienced with productivity tools such as Slack, Zoom, Google Docs and Sheets, ClickUp and Asana.
Patient Scheduler
TKC Turning Point
Dana Point, CA
01.2006 - 01.2018
- Confirmed patient appointments day before scheduled.
- Verified insurance coverage and obtained pre-authorizations.
- Reviewed new patient paperwork before scheduling appointments.
- Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
Surgery Scheduler
University Of Washington Medical Center
Seattle, WA
12.2001 - 04.2004
- Expertly managed planning, scheduling and coordination of outpatient procedures.
- Knowledge and frequent use of EPIC and ORCA.
- Verified insurance coverage and obtained pre-authorizations.
- Educated patients about surgeries and provided treatment plan documentation.
- Coordinated with facilities to set up surgeries for multiple transplant surgeons.
- Received and routed laboratory results to correct clinical staff members.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Admitting Specialist
Samaritan Hospital
Moses Lake, WA
08.2000 - 08.2001
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Registered and verified patient records before triage with most up-to-date information.
- Used Meditech EMR software.
- Obtained payments from patients and scanned identification and insurance cards.
- Handled admission processes and discharge procedures to transfer patients from hospital to home care, extended facility and self-care plans.
Receptionist
K-9 Kuts
Ephrata, WA
06.1995 - 06.2000
- Confirmed appointments, communicated with clients and updated client records.
- Provided callers with address, directions, company website and related information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Managed multiple tasks and met time-sensitive deadlines.
Education
High School Diploma -
Ephrata Senior High School
Ephrata, WA 09.1996 - 06.2000
Associate of Arts - Music Performance
Seattle Central College
Seattle, WA 09.2001 - 06.2004
Skills
Filing and data archiving
Meeting planning
Executive presentations
Administrative support
Travel coordination
Multi-line phone proficiency
Professional and mature
Social media savvy
Meticulous attention to detail
Schedule Management
Personal training and coaching
Accomplishments
- Founded AVA Records in 2015.
Timeline
Personal Assistant to the President
Sacramental Life Churches
06.2018 - 06.2022
Patient Scheduler
TKC Turning Point
01.2006 - 01.2018
Surgery Scheduler
University Of Washington Medical Center
12.2001 - 04.2004
Associate of Arts - Music Performance
Seattle Central College
09.2001 - 06.2004
Admitting Specialist
Samaritan Hospital
08.2000 - 08.2001
High School Diploma -
Ephrata Senior High School
09.1996 - 06.2000
Receptionist
K-9 Kuts
06.1995 - 06.2000