Ava François Pijuan
Equinox Hudson Yards
Manhattan,USA
1
Certification
7
years of professional experience
Dedicated concierge with a strong foundation in water safety and emergency response, committed to creating a secure environment for all swimmers. Recognized for executing successful rescues while maintaining a vigilant presence and thriving under pressure. Expertise in collaborating seamlessly with team members to uphold safety compliance and enhance guest experiences, ensuring the highest standards of service in aquatic settings. Proficient in CPR, first aid, and water rescue techniques, complemented by a calm and reliable demeanor that fosters trust and safety among patrons.
Work History
Lifeguard
1 Month- Monitored pool area to ensure safety and compliance with health regulations.
- Administered first aid and CPR during emergencies, maintaining calm in high-pressure situations.
- Conducted regular safety drills and training sessions to enhance team preparedness.
- Enforced facility rules and guidelines, promoting a safe environment for patrons.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Upheld hygiene standards in pool and surrounding area.
- Reduced the number of rule violations with clear signage and consistent enforcement of policies.
- Managed first aid supplies inventory, replenishing as needed to ensure availability during emergencies.
Terrace Host
5 Months- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation system, optimizing table turnover efficiency.
- Coordinated with kitchen staff to ensure timely order delivery.
- Assisted in training new hosts on operational procedures.
- Make sure to keep the pool deck clean and help out with towels
- Implemented feedback systems to improve service quality and guest experience.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
Lifeguard
7 Months- Monitored pool activities to ensure swimmer safety and enforce facility rules
- Administered first aid and CPR when necessary
- Maintained cleanliness and proper chemical balance of the pool area
- Clean sauna, pool deck, drains, and roll towels
- Tuesdays: 6:30 am-11:15 am, Thursdays: 5:45 pm-10:30 pm, Saturdays: 1:30 pm-7:45 pm
Lifeguard
5 Months- Monitored pool activities to ensure swimmer safety and enforce facility rules.
- Administered first aid and CPR when necessary
- Maintained cleanliness and proper chemical balance of the pool area
- Administered Swim Tests
Junior Educator (J.E.)
2 Months- I worked at City Sail, a summer camp for children aged six to eighteen. My role involved assisting skippers (the crew in charge of the vessel) with sailing tasks and instructing kids on essential sailing safety techniques and boating practices. Additionally, I handled challenging situations during extreme weather or emergencies.
- Led games/activities for kids, made small fun projects about Marine Debris, and taught them different points of sailing in the Hudson River. We took some trips to the George Washington Bridge and the Statue of Liberty.
Floral Assistant
2 Months- Managed orders and flowers for clients
- Arranged small arrangements and bouquets
- Helped with large orders and structures for events and weddings
Education
High School Diploma
I finished four years in this great high school, learning about museums and how our traditional education can collaborate our classes with different museums and their unique exhibitions.
No Degree - Maritime Business
Skills
Management experience
Customer Service
Waitress and Hostess experience
Floral Assistant
Swim Team Junior Instructor
Sailing Instructor
Lifeguard experience
Red Cross Lifeguard (First Aid/ AED/ CPR) Certified (https://www.redcross.org/take-a-class/qrcode?certnumber=024HU1H)
First aid
Patience and empathy
CPR and AED training
Public safety
Emergency response
Complex Problem-solving
Water rescue techniques
Pool maintenance
Chemical level testing
Weather monitoring
Hazard removal
Pool cleaning
Multitasking
Critical thinking
Time management
Customer service
Reservation management
Accomplishments
- Consistently achieve deadlines and optimize workflow through efficient team collaboration.
- Improved customer satisfaction by resolving issues in a timely manner.
- Selected as mentor/trainer for new hires.
- Awarded Black Student Union Certificate of Achievement in 2023.
- Pillars of the Community ~ Fall/Spring Semester (2022 - 2023) Class Diplomat of Class 2023
- Recommend strategic process improvements to improve operations.
Certification
- First Aid/CPR Certified For Adults and Young Children (https://www.redcross.org/take-a-class/qrcode?certnumber=024HU1H)
Timeline
Lifeguard
Equinox Hudson Yards
05.2026 - CurrentRead More
Terrace Host
Equinox Hudson Yards
05.2026 - 10.2026Read More
Lifeguard
Equinox, Located at MiMa
10.2024 - 05.2025Read More
Lifeguard
Equinox, Located in Printing House
05.2024 - 10.2024Read More
Junior Educator (J.E.)
Hudson River Community Sailing, Pier 65
06.2022 - 08.2022Read More
Floral Assistant
Francois-Pijuan Floral Design/Events/Weddings, Located in the Floral District
12.2019 - 02.2020Read More
NYC Museum School
High School Diploma
Read More
State University of New York
No Degree from Maritime Business
Read More
Awards
Certificate of Achievement ~ Black Student Union (2023), Pillars of the Community ~ Fall/Spring Semester (2022 - 2023) Class Diplomat of Class 2023