Ava Gapinski
Bloomington,IN
Summary
I consider myself to be an energetic and customer-focused server with about 4 years of experience in fast-paced dining environments. I am adept at delivering exceptional service, managing high-volume orders, and ensuring an enjoyable dining experience for all guests. I have a proven ability to handle cash transactions, upsell menu items, and resolve customer concerns with professionalism and efficiency. Within my years of experience in the service industry, I have developed my skills as a strong team player with excellent communication skills and a keen attention to detail, while being committed to maintaining high standards of service and cleanliness. I am skilled in balancing multiple tasks while upholding a positive and friendly demeanor, and I love working in an an environment where I am consistently meeting new people and gaining experience!
Overview
6
6
years of professional experience
Work History
Server
Old Town Pour House
2024.05 - 2024.08
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items to enhance sales numbers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Retail Sales Associate
H&M Retail
2023.09 - 2024.02
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and helped with product questions, selections, and purchases.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
Server/Head Hostess
Nabuki Sushi Restaurant
2023.05 - 2024.01
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Processed orders and sent to kitchen employees for preparation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Documented reservations, alerted servers, and managers of large groups and prepared seating.
Retail Sales Associate/Online Sales Representative
King Keyser Ski and Bicycle
2018.07 - 2023.08
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
- Managed financial tracking, inventory coordination and social media marketing.
- Responded to customer issues and resolved complaints by leveraging expert knowledge.
- Uploaded digital media to online storefront, auction sites or other shopping Web sites for advertising purposes.
- Managed customer service inquiries and complaints for customer satisfaction.
- Improved monthly sales with successful marketing, sales and customer relations approaches.
Education
High School Diploma -
Indiana University Bloomington
Bloomington, IN05.2025
Skills
- Order Management
- Guest Engagement
- Safe Food Handling
- Strong Work Ethic
- Hospitality service expertise
- Liquor license and a knowledge of alcohol sales
- Team collaboration/Conflict resolution
Timeline
Server
Old Town Pour House
2024.05 - 2024.08
Retail Sales Associate
H&M Retail
2023.09 - 2024.02
Server/Head Hostess
Nabuki Sushi Restaurant
2023.05 - 2024.01
Retail Sales Associate/Online Sales Representative
King Keyser Ski and Bicycle
2018.07 - 2023.08
High School Diploma -
Indiana University Bloomington
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