Ava Gerber
Akron,OH
Summary
Proven to excel in fast-paced environments, I leveraged strong teamwork and problem-solving skills at Walt Disney Parks and Resorts, enhancing guest satisfaction and operational efficiency. My friendly demeanor and organizational prowess have consistently improved team dynamics and customer experiences across roles, showcasing my ability to adapt and thrive in diverse settings.
Overview
3
3
years of professional experience
Work History
Entertainment Cast Member
Walt Disney Parks and Resorts
08.2024 - Current
- Collaborated with fellow cast members to ensure seamless operations and consistent guest satisfaction.
- Maintained high standards for Disney's Entertainment Services, providing quality performances for guests
Barista
Starbucks
08.2023 - 08.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Cast Member
Walt Disney Parks and Resorts
04.2023 - 08.2023
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Implemented problem-solving skills when addressing unexpected challenges or changes within the workplace setting.
- Handled cash transactions effectively, ensuring accuracy and adhering to company policies for financial security.
- Promoted sales of merchandise by showcasing product features and benefits through engaging interactions with guests.
Barista
Dunkin
09.2022 - 03.2023
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Customer Service Representative
Canal Fulton Public Library
01.2022 - 08.2022
- Catalogued and organized books, materials and other documents for proper library management.
- Maintained a high level of customer service by addressing and resolving patron concerns or complaints in a timely manner.
- Located requested books on shelves and in library database and fetched items for patrons.
- Maintained library databases to support accuracy and availability in circulation systems.
Education
Associate of Science - Diagnostic Medical Sonography
Cuyahoga Community College
Cleveland, OH06.2028
Skills
Quick-learning
Strong teamwork
Friendly and outgoing
Organizational Skills
Problem-solving skills
Critical Thinking
Data Entry
Hobbies
- Reading
- Fine Arts
- Learning new things
- Hiking
Timeline
Entertainment Cast Member
Walt Disney Parks and Resorts
08.2024 - Current
Barista
Starbucks
08.2023 - 08.2024
Cast Member
Walt Disney Parks and Resorts
04.2023 - 08.2023
Barista
Dunkin
09.2022 - 03.2023
Customer Service Representative
Canal Fulton Public Library
01.2022 - 08.2022
Associate of Science - Diagnostic Medical Sonography
Cuyahoga Community College