Ava Goeman
Gallatin,TN
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server/Bartender
Drake’s Knoxville
Knoxville, TN
10.2024 - Current
- Processed payments accurately with POS system.
- Inspected identification of customers to verify age requirements for purchase of alcohol.
- Monitored guests' alcohol consumption levels .
- Performed opening and closing duties.
- Displayed extensive knowledge of liquors, wines, and entrees.
- Prepared cocktails and served wine, draft, and bottled beer.
- Greeted guests with friendliness and professionalism.
- Arranged bottles to make attractive displays.
- Neatly sliced fruit for garnishing drinks.
Server
Buffalo Wild Wings
Gallatin, TN
06.2024 - 10.2024
- Enforced age requirements for consumption of alcohol.
- Collaborated with other restaurant staff members to ensure efficient operations.
- Maintained knowledge of current menu items, food specials, garnishes, ingredients, and preparation methods.
- Followed health safety guidelines when preparing and serving.
- Monitored dining room for cleanliness.
- Assisted in training new servers.
- Greeted guests, provided menus, took orders, and delivered food to customers accurately.
- Accurately recorded orders on cash register and POS system.
Team Member
Smoothie King
Knoxville, TN
09.2023 - 05.2024
- Prepared smoothies according to customer orders.
- Provided excellent customer service by greeting customers in a friendly manner and responding promptly.
- Processed cash and credit card payments.
- Adhered to all recipes, portion sizes, cooking methods, and presentation specifications.
- Trained new team members in job duties.
- Cleaned blenders, mopped and swept floors, and stocked inventory.
Receptionist
Hendersonville Nails & Spa
Hendersonville, TN
06.2022 - 08.2023
- Scheduled and confirmed appointments.
- Handled customer inquiries and complaints, providing appropriate solutions.
- Greeted customers and provided excellent customer service.
- Assisted in setting up events such as promotions or special occasions.
- Assisted Nail Technicians in providing manicures, pedicures, and other nail treatments to clients.
- Maintained records of client's services.
- Performed basic duties such as cleaning the salon area and organizing inventory shelves.
Education
Bachelor of Science - Nursing
University of Tennessee
Knoxville, TN05-2027
Some College (No Degree) -
Massachusetts College of Pharmacy And Health Sciences
Boston, MA01-2025
Some College (No Degree) -
Volunteer State Community College
Gallatin, TN05-2023
High School Diploma -
Station Camp High School
Gallatin, TN05-2023
Skills
- Problem solving
- Cash handling and management
- Team collaboration
- Time management
- Health and safety
- Server training
- Interpersonal and communication skills
- Medical terminology
- Organization skills
- Creative design
- Outstanding customer service
- Point of sale systems
- Cocktail service
- Identification verification
- Computer literacy
- Telephone etiquette
Languages
English
Native/ Bilingual
Spanish
Professional
Dutch
Elementary
Vietnamese
Elementary
Certification
- ServSafe
- ServSafe Alcohol
- ABC
- CPR
Timeline
Server/Bartender
Drake’s Knoxville
10.2024 - Current
Server
Buffalo Wild Wings
06.2024 - 10.2024
Team Member
Smoothie King
09.2023 - 05.2024
Receptionist
Hendersonville Nails & Spa
06.2022 - 08.2023
Bachelor of Science - Nursing
University of Tennessee
Some College (No Degree) -
Massachusetts College of Pharmacy And Health Sciences
Some College (No Degree) -
Volunteer State Community College
High School Diploma -
Station Camp High School