Ava Grande
Customer Service Professional
East Amherst,NY
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the sales and service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Cocktail Server
Seneca Gaming Corporation
01.2024 - 07.2024
- Maintained clean and organized bar area.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Communicated with guests to record orders and assess needs.
- Anticipated guest needs and provided proactive service.
- Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
Hostess/ Server /Bartender
Angry Buffalo At The Rose Garden
02.2023 - 12.2024
- Carry out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolve guest complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collect orders and relayed them to bartenders quickly and accurately.
- Keep register accurate through correct billing, payment processing and cash management practices.
Server/Bartender
Andale
09.2022 - 02.2023
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Maintained clean and organized dining areas to uphold restaurant hygiene standards
Hostess/ Server
Tappo Day Club
06.2022 - 09.2022
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Answered customers' questions, recommended items and recorded order information.
Receptionist
Imperial Art Studio
06.2020 - 12.2022
- Confirmed appointments, communicated with clients and updated client records.
- Ensuring the restocking of supplies and submitted purchase orders to maintain stock levels.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Hostess/Sales Associate
Roccos Cafe
10.2018 - 07.2020
- Greeted and assisted customers, prepared take out supplies, coordinated phone orders, responsible for monetary transactions, organized orders to be meet customer expectations, resolved customer issues.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
High School Diploma -
Clarence High School
Clarence, NY 09.2016 - 06.2020
Certification - Fashion Design Technology
Harkness Technical Center
Buffalo, NY 09.2019 - 06.2020
Skills
Communication
Interpersonal skills
Problem solving
Adaptability
Collaboration
Empathetic and genuine
Timeline
Cocktail Server
Seneca Gaming Corporation
01.2024 - 07.2024
Hostess/ Server /Bartender
Angry Buffalo At The Rose Garden
02.2023 - 12.2024
Server/Bartender
Andale
09.2022 - 02.2023
Hostess/ Server
Tappo Day Club
06.2022 - 09.2022
Receptionist
Imperial Art Studio
06.2020 - 12.2022
Certification - Fashion Design Technology
Harkness Technical Center
09.2019 - 06.2020
Hostess/Sales Associate
Roccos Cafe
10.2018 - 07.2020
High School Diploma -
Clarence High School
09.2016 - 06.2020
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