Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ava Greenwell

Honolulu

Summary

Ava is a dynamic, dedicated, newly minted Bachelor's Degree holder, excelling in customer service and incorporating creativity and compassion into everyday operations. Practiced in food and customer service industries, animal care, the arts, and classroom management, she has fostered positive and supportive coworking, studio, and classroom environments while continually striving to improve performance and acquire new skills by regularly reaching out for feedback and advice from those with greater seniority. Committed to eco-friendly and ethical practices based in empathy and compassion, she consistently improved operational efficiency and boosted heartening relations among coworkers and team members.

Overview

12
12
years of professional experience

Work History

Substitute Teacher

Hawaii Department Of Education
04.2025 - Current
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.

Barista/Prep Chef/Head Dishwasher

JuicyBrew Cafe
06.2023 - 02.2025
  • Maintained a clean and organized workspace for optimal productivity and safety, washing down, organizing, and sanitizing regularly.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs, pleasantly interacting with them during hectic periods to promote a fun, positive environment.
  • Resolved issues promptly & professionally to ensure satisfaction and foster loyalty.
  • Listened carefully to customer special requests, allergens, and dietary restrictions to create personalized beverages, improving sales.
  • Educated customers on coffee & tea offerings, promoting upselling opportunities when appropriate.
  • Providing exceptional customer service and built rapport with patrons by remembering regulars' orders and preferences, making them feel valued.
  • Increased team morale by using effective communication and collaboration to foster a positive working atmosphere among staff.
  • Trained new employees with respectful, encouraging coaching, as well as sharing knowledge and expertise of best practices.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas, and foods, such as bagels with spread, butter mochi, and sandwiches.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Restocked display cases with attractive arrangements to promote specialty food items like tofu poke and tapioca pudding.
  • Maintained, troubleshooted, and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Executed inventory management to maintain adequate stock levels and reduce wastage.
  • Assisted in other areas of the café as needed, including food preparation or table service when required.
  • Implemented eco-friendly practices, significantly reducing waste and promoting sustainability in all practical processes.
  • Used POS system to accurately handle transactions, and counted the till and tips at the end of shifts.
  • Maintained regular and consistent attendance and punctuality.
  • Streamlined dishwashing process with effective organization and prioritization of tasks.
  • Diligently followed management's instructions, requests, and regulatory procedures.
  • Lifted and carried heavy materials.
  • Opened and closed front and back of house operations responsibly and with the next opener/closer's convenience and success in mind.
  • Stocked and rotated food items according to expiration dates.
  • Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
  • Stepped into additional roles during busy times to boost coverage of important stations.

Sales Associate

Bath and Body Works, Limited Brands
06.2022 - 08.2022
  • Organized displays to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Adhered to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Delivered a friendly and efficient cash wrap experience, while reinforcing the customer’s purchase and capturing the customer’s phone number/email address.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Increased sales revenue by recommending appropriate products based on their uncovered needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Provided personalized shopping experiences for new & repeat customers by uncovering & remembering their preferences and offering tailored recommendations.
  • Managed customer issues professionally, resulting in improved retention & conversion rates.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.

Cashier

Fred Meyer
06.2021 - 08.2021
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, understand and use coupons, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Bagged groceries quickly, logically, and without compromising the preservation of vulnerable items (such as bananas, eggs, or fresh bread, which can easily get smashed).
  • Assisted elderly and differently-abled customers in securing transportation back home from the store.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.

Summer Intern

Friends of the Alameda Animal Shelter
07.2018 - 08.2018
  • Cleaned and sanitized kennels, play areas, and living areas to promote health and wellbeing.
  • Kept animals healthy and socialized by providing regular exercises and walks.
  • Provided companionship and comfort to animals in need of extra love and attention.
  • Ensured a safe environment for volunteers by following established protocols regarding animal handling and safety measures.
  • Cared for over 55 animals by feeding and bathing them, taking dogs for walks, cleaning litter boxes, and supervising playtime and potential adopter visits.
  • Assisted with adoption process by providing information about animals to potential adopters.
  • Provided excellent customer service to visitors, promptly answering questions to enhance satisfaction.
  • Helped with intake of newly surrendered animals, providing food, water and medical attention (administered vaccinations, topical medicine applications, IV insertions, etc.).
  • Carried out behavioral analyses to create personality and behavioral portfolios for animals.
  • Enhanced community awareness of shelter programs and events through active participation in outreach activities.

Teacher's Assistant

Hip Wah Summer Program
06.2013 - 08.2013
  • Supported classroom maintenance and upkeep, organizing and setting out art materials.
  • Supported classroom activities; mentoring kids individually, ensuring safety and cleanliness procedures were implemented, and assisting in instruction.
  • Helped with providing constructive, encouraging feedback to campers throughout activities.
  • Maintained safety and security by overseeing campers in recess and lunch environments.
  • Served lunch to kids who were part of the bought-lunch program, and played with them during free times.
  • Catered to the specific needs of ESL campers.
  • Communicated positively and professionally with parents about their children's classwork.

Education

Bachelor of Arts - Anthropology

Willamette University
Salem, OR
08-2024

Skills

  • Operation of Canva, Adobe (Photoshop, InDesign, Illustrator, Lightroom), CapCut, Microsoft (Word, OneNote, PowerPoint), Google Suite (Docs, Sheets, Slides, Mail, Classroom, Drive, Calendar, Forms), website builders (SquareSpace, WIX, Shopify), Procreate
  • Art & Design (Traditional and Digital)
  • Writing and Editing
  • Data Entry & Records Keeping
  • Basic math
  • Basic marketing & graphic design
  • Maintaining a friendly, outgoing, compassionate, and professional demeanor
  • Paying attention to detail and following instructions
  • Coworking and collaborating
  • Problem-solving, being flexible, adaptive, and creative with solutions
  • Cash handling
  • Opening and closing duties
  • Providing exceptional customer service and maintaining positive relations with customers
  • Safe food handling, serving, & preparation (Food Handler's Certification acquired)
  • Multitasking
  • Dining room maintenance, table bussing, & food running
  • Clear verbal and written communication
  • Soft selling and upselling
  • Drink & smoothie making
  • Product display curation
  • POS system operation
  • Decision-making
  • Animal care & handling
  • Adoption counseling
  • Animal photography
  • Veterinary support & animal medication administration
  • Animal behavior education
  • Inventory management
  • Housekeeping duties (sweeping, mopping, vacuuming, disinfecting, polishing, etc)
  • Special needs support
  • Facilitating age-appropriate activities with safety in mind first and foremost
  • Lesson implementation
  • Communicating with parents and teachers
  • Supervising classroom activities
  • Classroom management

Timeline

Substitute Teacher

Hawaii Department Of Education
04.2025 - Current

Barista/Prep Chef/Head Dishwasher

JuicyBrew Cafe
06.2023 - 02.2025

Sales Associate

Bath and Body Works, Limited Brands
06.2022 - 08.2022

Cashier

Fred Meyer
06.2021 - 08.2021

Summer Intern

Friends of the Alameda Animal Shelter
07.2018 - 08.2018

Teacher's Assistant

Hip Wah Summer Program
06.2013 - 08.2013

Bachelor of Arts - Anthropology

Willamette University

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Ava Greenwell