Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Ava Hall

Ava Hall

Baltimore,MD

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Client Services Manager position. Ready to help team achieve company goals.

Overview

11
11
years of professional experience

Work History

Concierge

Self-employeed
10.2021 - Current
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
  • Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
  • Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.

Professional Driver

Self-employeed
08.2015 - 11.2017
  • Operated luxury vehicle while following all safety protocols and procedures.
  • Upheld high standards of professionalism and discretion when working with high-value clients.
  • Assisted passengers with entering and exiting vehicles safely and securely stowed baggage to minimize damage risk.
  • Planned and adjusted optimal routes based on traffic and weather conditions.

Office Manager

Knox Presbyterian Church
08.2015 - 08.2016


  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Managed office operations while scheduling appointments for department managers.
  • Prepared meeting materials and took clear notes to distribute to stakeholders.

Legislative Assistant

Maryland General Assembly
09.2006 - 03.2013
  • Organized and coordinated conferences and monthly meetings.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Trained junior office staff in correct procedures and reporting requirements.
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for senior member.

Education

Masters Business Administration - Management Information Systems

Strayer University
White Marsh, MD

Skills

  • Calendar and Scheduling
  • Problem Anticipation and Resolution
  • Travel Arrangement Coordination
  • Budgeting and Expenditures
  • Customer Complaint Resolution
  • Meeting Support

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Concierge

Self-employeed
10.2021 - Current

Professional Driver

Self-employeed
08.2015 - 11.2017

Office Manager

Knox Presbyterian Church
08.2015 - 08.2016

Legislative Assistant

Maryland General Assembly
09.2006 - 03.2013

Masters Business Administration - Management Information Systems

Strayer University

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Ava Hall