Ava Hamann
Tucson,AZ
Summary
Detail-oriented and dependable professional with over five years of experience in administrative support, front desk operations, and customer service. Proven ability to manage high-volume environments, stay organized under pressure, and support hiring and onboarding processes. Strong communication and multitasking skills with a background in both fitness and retail settings. Actively pursuing opportunities in administrative, front desk, recruiting, or HR support roles.
Overview
6
6
years of professional experience
Work History
Member Experience Specialist
VASA Fitness
05.2023 - 06.2025
- Serve as the first point of contact at a high-traffic fitness center, handling check-ins, phone calls, scheduling, and daily member inquiries.
- Lead membership tours and sales conversations, consistently ranked among top performers in membership sales
- Assist with HR-related tasks, including interview support and training of new front desk staff.
- Maintain a clean, organized work area and ensure smooth daily operations at the front desk.
Click List Associate
Mariano’s Fresh Market
05.2022 - 08.2022
- Processed and packed online orders accurately and efficiently, meeting daily quotas.
- Communicated with customers in-store and over the phone to ensure order satisfaction.
- Worked both independently and with coworkers to keep up with daily order volumes and ensure smooth operations.
Guest Service Representative
Nothing Bundt Cakes
05.2019 - 01.2022
- Handled point-of-sale operations, phone orders, and customer interactions in a busy retail environment.
- Assisted with product displays, event orders, and store upkeep.
- Built strong customer relationships through consistent service and attention to detail.
Dance Teacher Assistant
Lincolnshire Academy of Dance
06.2019 - 09.2019
- Supported instructors in leading ballet classes for young children.
- Helped students with movements and classroom routines to ensure a safe and positive experience.
- Maintained a structured and supportive environment during classes.
Education
Bachelor of Arts - Communication
University of Arizona
Tucson, AZ05-2025
Skills
- Front Desk Operations
- Office & Administrative Support
- Calendar Management & Scheduling
- Interview Coordination & New Hire Training
- Customer Service & Communication
- Microsoft Office (Excel, Outlook, Word)
Core Skills
- Time Management & Organization
- Conflict Resolution & Problem Solving
- Microsoft Office (Excel, Word, Outlook)
- Google Workspace (Docs, Sheets, Calendar)
- POS and Club Management Systems
- Email and Phone Communication Tools
Technical Skills
Timeline
Member Experience Specialist
VASA Fitness
05.2023 - 06.2025
Click List Associate
Mariano’s Fresh Market
05.2022 - 08.2022
Dance Teacher Assistant
Lincolnshire Academy of Dance
06.2019 - 09.2019
Guest Service Representative
Nothing Bundt Cakes
05.2019 - 01.2022
Bachelor of Arts - Communication
University of Arizona
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