Ava Happel Smith

• The role would require working in a team of Operations Processors to fulfill work type requirement of performing low to mid complex keying (alphanumeric) activity on Images of Checks/Invoices/Pay Stubs for keying and validating Payee Information, balancing report total, MICR Information and updating the data as per specific guidelines/instructions & meet service level agreement as defined by the business
• The work requires high speed & accuracy while keying input through Keyboard
• Good analytical skills will be an added advantage to meet/exceed day to day operational requirements
• An Operations Processor 3 will performs a variety of operational tasks for the most complex processes or functions
• Takes accountability for entire process from receipt of work to resolution and closure
• Tasks require coordination of information among various operational areas and customers
• Uses multiple online systems
• Duties may include - receiving and reviewing incoming payments and contacting appropriate resources as needed, entering transactions into systems, verifying with accuracy; resolving complex customer/client requests using multiple resources and records
• Preparing, editing, distributing, and/or correcting specialized and/or complex documents
• Works under general minimum supervision following established procedures
• Exercises some judgment within guidelines
• Considered a subject matter expert on operational issues related to process or function
• Acts as escalation point for less senior processors for complex issues or transactions, providing training as needed
• Ability to train the new joiners and audit the existing team members on various tasks
• Independently picks up knowledge/skills in one's own area of work
• Flexibility towards work on different processes/assignments and shifts
• Ability to work effectively as part of a team and takes team initiatives
• Connect with LOB partners on conference calls/understand updates etc
• Awareness and maintenance of process related reports
• Resolved discrepancies between system and manual records.
• Ordered and restocked supplies in line with company budget limits and office needs.
• Managed incoming stock shipments, ensuring that all products were properly stored and inventoried according to established procedures.
• Provided support with the creation of purchase orders for new products or replacement stock items.
• Prepared shipping documents such as bills of lading, invoices, and packing lists to ensure vendors receive accurate payments and information.

• Performs any variety of sales and customer services at a retail window such as maintaining sufficient inventory of and selling stamps, stamped paper, other retail products and services and may use a computerized system, accepting and delivering packages and accountable mail; issuing and cashing foreign and domestic postal money orders; accepting and responding to customer claims and inquiries, and providing information to the public regarding postal regulations
• Provides product and service information to customers, including informing customers regarding special offers; suggestive selling related merchandise; promoting products based on customer needs
• Provides additional information regarding product features and services
• Handles and processes customer purchases and returns relating to products and services and may use a point of sale system
• Assists customers with transactions
• May verify presort and bulk mailings of all classifications computing and maintaining on a current basis mailers' credit balances
• Rents post office boxes, receives rental payments, conducts reference checks, and completes related forms and In addition, may assign and clear accountable items
• Follows established safe work methods, procedures and safety precautions while performing all duties
• Performs other duties as assigned

• Responsibilities were to consistently deliver a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions and assist customers with daily in-store pick up and collect all remaining balances that's due or outstanding
• Ensures confidentiality of customer data and careful handling of documents, media, and packages
• Processes financial transactions using a Point of Sale terminal (POS), including handling cash and making change
• Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability
• Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage
• Takes preemptive action to prevent errors and waste
• Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
• Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety, customer service and security policies and procedures

• To positively impact customer growth and revenue and ensure store credit is maintained at an appropriate level through sales activities, account management while providing total customer satisfaction
• Obtain and complete Rental Agreement as required
• Maintain accurate records of customer account activities
• Collect customer payments on timely basis and meet collection standards
• Assist with new hire training and provide oversight with job responsibilities
• Manage Payroll and Create weekly work schedules
• Fill out weekly Daily Assignments Planner to assure job responsibilities are completed to company's standards

• To assist with managing the day-to-day operations of a retail location, opening and closing the center, managing the productivity and monitoring the cost control and expenses, providing weekly/monthly reports to the franchise owner
• Required exceptional customer service skills and the ability to manage a team for peak performance in a retail-service environment

• provide customer support while multi-tasking to drive profitable sales.
• Answering Inbound and Setting Outbound Calls
• Sales Audits
• Settling Disputes and Resolving payments issues for the AR and AP departments.
• Solving Customer and Vendors Complaints.
• Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
• Maintained records related to sales for store management.
• Collected payments and provided accurate change.
• Analyzed company's expenditures and developed financial models.
• Negotiated with vendors and suppliers to secure favorable terms and improve bottom-line results.

•Ensure the company is processing supplier invoices and paying for goods that was delivered.

•Optimize the company’s cash flow and take advantage of early payments discounts.

•Maintain good relationships with vendors and get suitable payment terms.

• To enrich customers' lives with a great shopping experience while providing great customer service and relations in a fast, fun, friendly and productive time manner
• Answering Inbound and Outbound Calls
• Drive profitable sales while multitasking
• Solving Customer Complaints
• Supervise the front end of the entire store
• Settle Customer's Disputes
• Complete Wire Transfer electronically