Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Multiple awards
Generic

Ava Harrold

Dalton,GA

Summary

Dynamic and results-driven professional with extensive experience in customer service at 7-Eleven. Proven ability to enhance customer satisfaction through effective conflict resolution and strong cash handling skills. Recognized for building lasting relationships and maintaining a balanced cash drawer, ensuring accuracy and reliability in all transactions.

Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Cashier

7-eleven Convenience Store
06.2017 - 10.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Cashier

Sunoco Gas Station
08.2013 - 08.2017
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.

Manager

Favorite Market
01.2003 - 08.2013
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Controlled costs to keep business operating within budget and increase profits.

Education

Hixson High School
Hixson, TN
05-1960

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Cleaning and sanitizing
  • Team collaboration
  • Customer service excellence
  • Money handling
  • Reliability and punctuality
  • Cash handling and management
  • Customer relations
  • Cash register operation
  • Written and verbal communication
  • Order taking
  • Professionalism and courtesy
  • Cash management
  • Cash register systems
  • Cash handling expertise
  • Payment processing
  • Product restocking
  • Conflict resolution
  • Product knowledge
  • Refunds and exchanges
  • Issue resolution
  • Complex Problem-solving
  • Merchandise restocking
  • Cash drawer balancing
  • POS system operations
  • Payment collection
  • POS systems
  • Staff training
  • Guest inquiries
  • ID verification
  • Attention to detail
  • Inventory management
  • Currency counting
  • Inventory control

Accomplishments

  • Promoted to Manager after only 3 months for exceptional performance.
  • Completed manager training program.
  • Supervised team of 10 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Achieved [Result] by completing [Task] with accuracy and efficiency.

Certification

  • Certified manager, Favorite Market - 10 years

Timeline

Cashier

7-eleven Convenience Store
06.2017 - 10.2022

Cashier

Sunoco Gas Station
08.2013 - 08.2017

Manager

Favorite Market
01.2003 - 08.2013

Hixson High School

Multiple awards

Perfect score (100) Health Department

Implemented Inventory Control

Outstanding Store Apperance

Cash Control

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