Ava Hays
Waukee,IA
Summary
Utilized exceptional customer service skills to drive customer satisfaction and optimize operational efficiency at Hiking Dog Co. Adept at fostering teamwork and solving complex problems, with a strong focus on time management. Seeking a dynamic full-time role that leverages my expertise in customer-facing interactions, problem-solving, and process improvement to deliver exceptional results
Overview
4
4
years of professional experience
Work History
Sales Associate
Hiking Dog Co.
08.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
Kennel Attendant
Its a Ruff Life
02.2022 - 08.2023
- Maintained a clean and sanitary kennel environment through daily cleaning tasks, ensuring the comfort and well-being of all animals.
- Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
- Collected animal waste produced on walks and discarded in trash or approved receptacles.
- Enhanced customer satisfaction by providing attentive and compassionate service during pet drop-offs and pickups.
- Demonstrated a strong commitment to animal care by working flexible hours, including nights, weekends, and holidays as needed.
Produce Clerk
Fareway
02.2020 - 02.2022
- Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
- Checked for outdated and overripe grocery items and removed from inventory.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
Education
Associate of Applied Science - Criminal Justice
DMACC
Ankeny, IA05.2026
High School Diploma -
Waukee Northwest High School
Waukee, IA05.2024
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Flexible Schedule
- Verbal/written communication
- Listening Skills
Affiliations
- Cadet at West Des Moines PD
Timeline
Sales Associate
Hiking Dog Co.
08.2023 - Current
Kennel Attendant
Its a Ruff Life
02.2022 - 08.2023
Produce Clerk
Fareway
02.2020 - 02.2022
Associate of Applied Science - Criminal Justice
DMACC
High School Diploma -
Waukee Northwest High School
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