Ava Hazard
Fuquay Varina,NC
Summary
Proven track record at Applebee's Grill + Bar, enhancing guest experiences through exceptional service and cleanliness standards. Leveraged motivational skills and tech-savviness to drive sales growth and maintain high satisfaction. Demonstrates strong work ethic and stress tolerance, adept at learning and applying new technologies and strategies for operational efficiency. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Carside Specialist and Maintenance
Applebee's Grill + Bar
Fuquay-Varina, NC
05.2024 - Current
- Continuously improved performance through ongoing training sessions, workshops, and self-directed learning initiatives related to the industry standards and best practices.
- Worked collaboratively with team members to ensure smooth operations during high-volume periods.
- Promoted a safe and clean working environment by adhering to proper food handling procedures and sanitation guidelines.
- Contributed to sales growth by up-selling additional items and promotional specials when appropriate.
- Managed multiple priorities effectively, balancing exceptional service with prompt order turnaround times.
- Maintained expert knowledge of menu offerings to provide accurate information and recommendations to guests upon request.
Waitress
Chili's Bar And Grill
Charlotte, NC
01.2024 - 04.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Carside and Hostess
Applebee's Grill + Bar
Fuquay-Varina, NC
06.2022 - 08.2023
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
Bachelor of Arts - Marketing
University of North Carolina At Charlotte
Charlotte, NC05.2027
High School Diploma -
Fuquay Varina High School
Fuquay-Varina, NC06.2023
Skills
- Strong Work Ethic
- Motivational Skills
- Cleanliness standards
- Stress Tolerance
- Order Accuracy
- Upselling strategies
- Tech-savviness
- Excellent customer service
Timeline
Carside Specialist and Maintenance
Applebee's Grill + Bar
05.2024 - Current
Waitress
Chili's Bar And Grill
01.2024 - 04.2024
Carside and Hostess
Applebee's Grill + Bar
06.2022 - 08.2023
Bachelor of Arts - Marketing
University of North Carolina At Charlotte
High School Diploma -
Fuquay Varina High School