Ava Hensley
Melbourne,FL
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level serving position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
Work History
Server/Restaurant Hostess
Grills Riverside Seafood Deck & Tiki Bar
04.2023 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Bakery Worker
Crumbl Cookies
07.2022 - 01.2023
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Played an integral role in seasonal preparations planning for special events like holidays or community gatherings which resulted in increased revenue during those periods.
- Collaborated with team members to maintain a positive and productive work environment, ensuring smooth daily operations.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
Restaurant Hostess
Cracker Barrell Old Country Store
07.2021 - 04.2022
- Promoted business loyalty by fostering positive customer relationships.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Accommodated special seating requests for guests to enhance satisfaction.
- Advised customers about special offerings and menu items to help drive sales.
Education
High School Diploma -
Viera High School
Viera, FL05.2023
Skills
- Courteous Phone Demeanor
- Food and Beverage Upselling
- Tableside Service
- Sales expertise
- Safe Food Handling
- Hospitality service expertise
- Cash Handling
- Table Bussing
- Strong Work Ethic
- Daily specials memorization
Timeline
Server/Restaurant Hostess
Grills Riverside Seafood Deck & Tiki Bar
04.2023 - Current
Bakery Worker
Crumbl Cookies
07.2022 - 01.2023
Restaurant Hostess
Cracker Barrell Old Country Store
07.2021 - 04.2022
High School Diploma -
Viera High School
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