Ava Hettinger

• Collaborated with lead teachers to assess student progress and adapt instructional methods accordingly.
• Conducted small group instruction, focusing on individualized support for students' varying academic needs.
• Organized and participated in parent-teacher conferences to communicate student progress and address concerns.
• Utilized educational technology tools to support interactive learning experiences and student participation.
• Analyzed student performance data to identify trends and inform instructional adjustments for improved outcomes.
• Evaluated student progress through formative and summative assessments, providing constructive feedback for improvement.
• Managed classroom behavior effectively, establishing clear expectations and consistent consequences for all students.
• Developed positive relationships with students, fostering a supportive learning environment that encouraged academic success.
• Enhanced student comprehension by incorporating diverse instructional strategies and multimedia resources.
• Created and implemented different learning activities to meet the needs of different types of learners.
• Developed lesson plans that incorporated mandated topics and included immersive activities for student engagement.
• Encouraged critical thinking and problem-solving skills to enable students to step out of comfort zone.
• Promoted positive and productive learning environment to increase engagement and rapport with students and teachers.

• Maintained accurate records of facility usage and membership information using management software.
• Coordinated scheduling for recreational activities and events, optimizing resource allocation.
• Trained new staff on front desk procedures and customer service best practices to enhance team performance.
• Implemented improvements in workflow efficiency, reducing wait times during peak hours.
• Monitored facility policy adherence, ensuring a safe and welcoming environment for all visitors.
• Accurately processed payments and balanced daily cash drawer, maintaining financial integrity at the front desk.
• Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
• Developed strong rapport with regular guests, fostering loyalty and repeat business.
• Assisted guests with special requests, ensuring a comfortable stay and positive feedback.
• Handled phone calls and inquiries professionally, directing callers to appropriate departments as needed.
• Took reservations over phone, in person, and via computer for guests and provided confirmation information.

As a tot room employee it was my job to make sure the infants, toddlers, and adolescents in the room were being taken care of, safe, and were playing appropriately. I would play with the kids and make sure they had things to occupy them until their parents came back to pick them up. I was able to work well with my coworkers and it took a team effort to make sure all the kids were safe and entertained.

• Dean's List [Fall Semester, 2025]
• Dean's List [Spring Semester, 2026]