Summary
Overview
Work History
Education
Skills
Reference
References
Timeline
Generic

Ava Holycross

Saint Johnsbury

Summary

Energetic Barista specializing in quality drinks and latte art. Committed to highest level of professionalism and customer enjoyment. Takes orders with smile and accurately makes delicious specialty drinks. I am also a hardworking employee with customer service, multitasking, and time management abilities. I am devoted to giving every customer a positive, memorable experience. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. I am also very skilled at rapidly acquiring new knowledge and applying it effectively. I am very passionate about learning and successfully navigating change.

Overview

2
2
years of professional experience

Work History

Barista

Cafe lotti
East Burke
12.2024 - Current
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Participated in coffee tasting and evaluation to enhance product knowledge and menu development.
  • Stocked shelves with ingredients needed to make coffee drinks.
  • Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
  • Adhered to health department regulations concerning sanitation standards.
  • Addressed and resolved customer concerns to maintain brand loyalty.
  • Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
  • Checked brewing equipment for proper functionality.
  • Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
  • Restocked product displays based on demand and projected sales.
  • Operated cash registers to process customer payments.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Received and accurately processed customer payments.
  • Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
  • Recommended pastries and sandwiches to pair with customers' beverages.
  • Stocked customer service stations with paper products or beverage preparation items.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
  • Described menu items to customers and suggested appealing products.
  • Labeled containers of milk for use in coffee drinks according to expiration dates.
  • Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
  • Utilized coffee maker, espresso machine and French press to prepare coffee.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Collected payments and provided accurate change.
  • Implemented feedback from customers to improve service quality and menu offerings.

Front of House Employee

Tomassonis Bistro
East Burke
10.2024 - Current
  • Adhered to all health code regulations when handling food items or beverages.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Upheld company standards and values, representing the brand positively.
  • Directed patrons to restrooms and other amenities within facility.
  • Took to-go phone orders from guests following outlined procedures.
  • Maintained cleanliness and organization of the front-of-house area, including the lobby and restrooms.
  • Enforced safety protocols within the restaurant environment at all times.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Resolved any customer complaints or issues promptly with professionalism.
  • Welcomed each patron warmly, opened door and engaged guests to learn how to best serve needs.
  • Assisted servers with foodservice and cleaning needs to optimize guests' dining experiences.
  • Processed payments on cash register and counted back bills and change to patrons.
  • Conducted menu presentations and made recommendations based on guest preferences.
  • Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
  • Greeted customers and provided friendly customer service.
  • Informed customers of daily specials, menu items, and restaurant policies.
  • Bussed tables between courses, loading and unloading trays to expedite service.
  • Processed payments using cash registers or POS systems accurately and efficiently.
  • Coordinated with kitchen staff to ensure timely preparation and delivery of orders.
  • Monitored inventory of front-of-house supplies and placed orders as necessary.
  • Scrubbed and polished counters to remove debris and food.

Cashier, Cook, Waitress, Dishwaser

Kingdom Crust Company
Saint Johnsbury
10.2023 - 10.2024
  • Followed specific methods for food preparation and proper portioning.
  • Filled and served various beverages for customers.
  • Checked temperature of ovens prior to use to ensure optimal cooking temperatures.
  • Kept stations stocked and ready for use to maximize productivity.
  • Measured ingredients accurately using measuring cups or scales.
  • Prepared dough and sauce for pizzas according to recipes.
  • Stored food in designated containers and storage areas to prevent spoilage.
  • Made meals in accordance with company standards and requirements.
  • Assisted in preparation of menu items ranging from burgers to sandwiches.
  • Garnished and arranged plated meals.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Answered customer questions and provided store information.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Re-stocked clean washcloths, paper towels, sponges and other cleaning supplies.
  • Restocked main kitchen areas with items from shelves, coolers, and freezers.
  • Replenished soap dispensers with detergent when necessary.
  • Maintained cleanliness and sanitation of dishes, utensils, and kitchen equipment.
  • Loaded dirty dishes into the dishwasher racks and unloaded clean dishes from the washer onto carts or shelves.
  • Scrubbed pots, pans and trays by hand or cleaned using industrial washing machine.

Education

High School Diploma -

Saint John’s Hey Academy
Saint Johnsbury
06-2024

Skills

  • Customer service
  • Cash handling
  • Food safety
  • Cash register operation
  • Team collaboration
  • Conflict resolution
  • Time management
  • Opening and closing duties
  • Positive attitude
  • Active listening
  • Customer satisfaction
  • Beverage preparation
  • Beverage customization
  • Payment processing
  • Order taking
  • Excellent communication

Reference

  • Carmen Darling

References

References available upon request.

Timeline

Barista

Cafe lotti
12.2024 - Current

Front of House Employee

Tomassonis Bistro
10.2024 - Current

Cashier, Cook, Waitress, Dishwaser

Kingdom Crust Company
10.2023 - 10.2024

High School Diploma -

Saint John’s Hey Academy

Similar Profiles

CREATE PROFILE
Ava Holycross