Ava Houser
Newberry,FL
Summary
Proven track record in enhancing customer satisfaction and team productivity, skilled in problem-solving and exceptional customer service, demonstrating adaptability and strong interpersonal skills. Achieved significant improvements in service quality and operational efficiency through effective collaboration and communication. Enthusiastic childcare expert with four years of experience directing enrichment activities, curriculum and caring for children in licensed childcare facility. Cultivates safe and nurturing environment for children while maintaining profitability and business growth.
Overview
3
3
years of professional experience
Work History
Sales Associate
Misty Boyd
2024.01 - Current
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Prioritized helping customers over completing other routine tasks in store.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
City Childcare Programs Assistant
Travis Parker
2021.06 - 2024.01
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Collaborated with fellow childcare professionals to share best practices, resources, and ideas for continuous improvement in service quality.
- Oversaw gym's childcare center by monitoring staff and operations.
- Reduced behavioral issues by establishing clear rules and expectations in the childcare environment.
- Mentored junior staff members, instilling best practices in childcare and program coordination.
- Assisted families with childcare responsibilities, creating a nurturing and educational atmosphere for children.
- Developed strong relationships with parents through open communication channels, resulting in increased trust and confidence in our childcare services.
- Maintained a clean and hygienic childcare space, ensuring the health and wellbeing of all children.
- Upheld a positive reputation for the childcare center through community involvement, attending local events networking with other professionals within the industry.
- Assisted low-income families in obtaining necessary funding or subsidies for childcare expenses or other essential supports.
- Enhanced family satisfaction by providing personalized childcare referrals based on individual needs and preferences.
- Demonstrated adaptability in accommodating varying schedules or special circumstances for families while ensuring optimal coverage within the childcare setting.
Education
Associate of Arts - Public Relations, Advertising, And Applied Communication
Santa Fe College
Gainesville, FL04.2026
High School Diploma -
Santa Fe High School
Alachua, FL05.2023
Skills
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Excellent people skills
- Reliable and punctual
- Goal-Oriented
- Exceptional customer service
- Outgoing Personality
- Strong Communication and Interpersonal Skills
- Adaptable and Flexible
- Team Cooperation
2024 Newberry watermelon queen
I currently hold the title of the Newberry watermelon Queen where I explore many different problem solving, public speaking, and people skills.
Timeline
Sales Associate
Misty Boyd
2024.01 - Current
City Childcare Programs Assistant
Travis Parker
2021.06 - 2024.01
Associate of Arts - Public Relations, Advertising, And Applied Communication
Santa Fe College
High School Diploma -
Santa Fe High School
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