Ava Iles
Westerville
Summary
Friendly and service-driven professional with a passion for creating positive guest experiences in retail and hospitality settings. Experienced in customer service, admissions, and food service, with strong communication and multitasking skills. Known for bringing warmth, attention to detail, and a team-first attitude—eager to contribute to a mission-driven, uplifting retail environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Admissions Ambassador
Indiana Wesleyan University
Marion
11.2024 - Current
- Led campus tours for prospective students and families, sharing personal experiences and key campus information.
- Worked at the admissions front desk, answering phone calls and assisting with administrative tasks.
- Represented the university with professionalism and enthusiasm.
Seasonal Slide Attendant & Admissions Associate
Zoombezi Bay
Columbus
05.2023 - Current
- Ensured guest safety by monitoring and directing slide traffic with clear, timely instructions.
- Scanned tickets and welcomed guests at the front gate with professionalism and enthusiasm.
- Assisted in the admissions office with guest services and operational support as needed.
Crew Member
Dunkin' Donuts
Westerville
09.2023 - 04.2024
- Took customer orders, prepared beverages and food items, and handled cash and card transactions.
- Maintained cleanliness and organization of the front-of-house and kitchen areas.
- Delivered fast, accurate service while upholding brand standards for hospitality.
Front-of-House Associate
Chicken Salad Chick
Westerville
07.2022 - 12.2022
- Greeted guests, took orders at the register, and served meals to tables.
- Ensured a positive dining experience by providing prompt, friendly service.
- Assisted with closing duties, cleaning, and restocking supplies as needed.
Seasonal Cashier
Freemans Farm
Galena
08.2021 - 11.2022
- Operated the cash register in a small, family-owned farm store, ensuring accurate transactions and friendly customer interactions.
- Assisted customers with purchases, answered questions, and provided personalized service.
- Stocked and organized store inventory, including mini pumpkins, candy, and seasonal goods.
- Maintained a clean and welcoming register area for guests.
Education
Graphic Design, Marketing
Indiana Wesleyan University
Marion, IN12-2027
Skills
- Social media account administration
- Customer Service & Guest Relations
- Cash Handling & POS Systems
- Verbal Communication & Public Speaking
- Time Management & Multitasking
- Team Collaboration & Leadership
- First aid and CPR certified
- Creative problem solving
- Brand development
- Admissions
- Food Service & Safety Procedures
- Stocking & Inventory
- Problem Solving in High-Interaction Settings
Certification
- CPR Certified
Accomplishments
- National Honors Society
Timeline
Admissions Ambassador
Indiana Wesleyan University
11.2024 - Current
Crew Member
Dunkin' Donuts
09.2023 - 04.2024
Seasonal Slide Attendant & Admissions Associate
Zoombezi Bay
05.2023 - Current
Front-of-House Associate
Chicken Salad Chick
07.2022 - 12.2022
Seasonal Cashier
Freemans Farm
08.2021 - 11.2022
Graphic Design, Marketing
Indiana Wesleyan University
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