Summary
Overview
Work History
Education
Skills
State
Zip
City
Languages
Timeline
Hi, I’m

AVA JAULIN

Hollywood,FL

Summary

Experienced and independent bilingual professional with a strong background in customer service, support, and sales. Skilled in building effective team dynamics and fostering positive customer relationships. Focuses on identifying needs and facilitating solutions. Exceptional communication and interpersonal skills provide superior customer service through various channels, including written correspondence and telecommunication.

Overview

4
years of professional experience

Work History

Insight Global

Sales Support Representative
06.2023 - 09.2024

Job overview

  • Liaison between sales teams and other functional groups such as Product Management, CPQ, and Transformation Office
  • Ensure that the Service Level Agreements (SLAs) are met per business goals
  • Uses pre-established procedures and guidelines to respond to requests from internal sales representatives via phone, web, and email
  • Document and track the status of inquiries and coordinate appropriate responses with a customer-centric approach
  • Develop and foster alignment with sales team members, coordinating national and international schedules
  • Utilizes CRM system and other applications to manage and assist sales teams with presales support
  • Promotes team environment by assisting with the training and development of novices
  • Works with Sales Rep to prepare direct-to-Citrix price quotations, complete order sheets, and verify the accuracy of each line item
  • Works with Sales Rep to assist in the preparation of sales exceptions in Salesforce
  • Ability to identify and explain ELA program and customers' agreement level
  • Support inquiries for various Citrix product lines, programs, and promotions
  • Ability to assess information, determine and address problem areas, formulate relevant solutions, and present the solution effectively as it would pertain to the global location.

Beachwalk Resort

Front Desk Supervisor
12.2021 - 08.2023

Job overview

  • Achieve online, phone, and in-person room reservations
  • Welcome guests, check them in, distribute room keys and explain the hotel's amenities
  • Take various payment from customers
  • Tend to guests' issues and complaints in a friendly, timely manner
  • Act as concierge in recommending local amenities and attractions to guests
  • Work with other staff members and departments to ensure that all facilities meet hotel standards
  • Accommodate any special needs or accommodations guest might need
  • Assist in the planning of special events such as weddings and Anniversaries
  • Arrange specialized services for VIP customers (setting up various Packages that we offer)
  • Edit and proofread promotional materials for Management
  • Consistently created informational content to facilitate guest services
  • Work closely with guest and Property Managers to insure a smooth running of the +500 rooms/hotel and check-ins
  • Fluent in ORACLE HOSPITALITY: PMS and Kaba Access System.

Burlington Stores

TEAM CAPTAIN-FRONT DESK MANAGER
11.2020 - 12.2021

Job overview

  • Open store from back-end (through software) and front end (inserting tills and prepping the reception area)
  • Direct cashier coverage and secure floor back-up
  • Direct line traffic and assure exceptional Customer Service
  • Liaison between higher management and cashier associates
  • Communicating promotions, Policy changes company updates, and daily goals (in the form of credit cards and surveys)
  • Monitor and validate returns, exchanges, check authorizations, voids, and other financial transactions done on the floor
  • Conduct evaluations for upwards of ten associates per shift-Assisting/understudy to the hiring manager in terms of interviews, onboarding, and training
  • Assisted in the interview and hiring process in person and on the phone
  • Coordinated On-boarding and updated new hire files.

Education

Wheaton College
Norton, MA

Bachelor of Arts from English, Psychology
06.2014

Skills

  • Sales strategy development
  • Performance Tracking
  • Technical aptitude
  • Salesforce proficiency
  • Professional editor
  • Professional writer
  • Customer Needs Assessment
  • Business Development
  • Customer Order Management
  • Multitasking Abilities
  • Effective Communication
  • Operations Oversight
  • Hospitality services
  • POS System Operation
  • Complaint Management

State

FL

Zip

33009

City

Hallandale Beach

Languages

English
Native or Bilingual
French
Native or Bilingual
Spanish
Professional Working

Timeline

Sales Support Representative

Insight Global
06.2023 - 09.2024

Front Desk Supervisor

Beachwalk Resort
12.2021 - 08.2023

TEAM CAPTAIN-FRONT DESK MANAGER

Burlington Stores
11.2020 - 12.2021

Wheaton College

Bachelor of Arts from English, Psychology

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AVA JAULIN