Ava Johnson
Jay
Summary
Dynamic and customer-focused professional with a proven track record at Sky's Pizza Pie, excelling in hospitality support and cash handling. Known for enhancing customer satisfaction through effective organization and menu memorization, while consistently resolving complaints to foster loyalty. Recognized for maintaining a clean dining environment and boosting sales through strategic upselling.
Hospitality professional with strong track record in delivering exceptional service in restaurant settings. Adept at managing multiple tasks efficiently while ensuring positive dining experience for all guests. Known for excellent communication and teamwork, consistently adapting to shifting priorities to achieve high standards of service. Dependable and focused on creating welcoming environment for patrons.
Experienced with providing excellent customer service and ensuring guest satisfaction. Utilizes effective communication and problem-solving skills to enhance dining experiences. Track record of collaborating with colleagues and maintaining flexibility in dynamic restaurant settings.
Motivated Customer Service Agent with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
7
7
years of professional experience
Work History
Restaurant Server
Sky's Pizza Pie
10.2024 - Current
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Bussed and reset tables to keep dining room and work areas clean.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
Volunteer
Chumuckla Community Church
01.2021 - Current
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Represented organization positively and professionally while providing community with much-needed services.
- Supported underprivileged families with the distribution of essential supplies, improving their living conditions.
Customer Service Cashier
Sweet Season Farms
09.2019 - 11.2024
- Counted money in drawers at beginning and end of each shift.
- Trained new hires on company policies and best practices, fostering a positive team environment.
- Resolved customer complaints with professionalism and empathy, ensuring repeat business and loyalty.
- Maintained accurate cash drawer, conducting thorough reconciliations at the end of each shift.
- Implemented loss prevention strategies, reducing incidents of theft and shrinkage in the store.
- Handled complex situations involving dissatisfied customers professionally diffusing tension and ultimately retaining their loyalty.
- Streamlined checkout process for quicker service, implementing effective cash handling procedures.
Customer Service Cashier
Innerlight Surf Shop
05.2024 - 10.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Developed and managed relationships with customers to increase customer loyalty.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
Instructor
Innerlight Surf Shop
05.2024 - 10.2024
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Boosted student performance by providing individualized support and targeted feedback.
- Promoted classroom safety, collaboration, and best practices.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
- Observed and adopted new techniques from skilled instructors and lecturers.
Team Member
South Florida State College Volleyball
06.2023 - 05.2024
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing tasks quickly and accurately.
- Developed strong cooperative relationships with team members and coaches.
- Maintained productive, efficient approach to all tasks.
- Developed strong teamwork and skills to enhance individual and team performance.
Volunteer
Central School
07.2018 - 07.2023
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Took and followed detailed directions from others.
- Worked in team environment to maintain high levels of productivity.
Customer Service Cashier
Winn Dixie Supermarket
10.2022 - 05.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
Education
Associate in Business Management - Business Management
Pensacola State College
Pensacola, FL05-2025
High School Diploma -
Central School
Milton, FL05-2023
Skills
- Customer Satisfaction
- Order Entry Expertise
- Effective Organization
- Hospitality Support Skills
- Cleanliness
- Cash handling
- Order accuracy
- Menu memorization
- Precision in Task Execution
- Dining area maintenance
- High volume dining
- Safe food handling
Timeline
Restaurant Server
Sky's Pizza Pie
10.2024 - Current
Customer Service Cashier
Innerlight Surf Shop
05.2024 - 10.2024
Instructor
Innerlight Surf Shop
05.2024 - 10.2024
Team Member
South Florida State College Volleyball
06.2023 - 05.2024
Customer Service Cashier
Winn Dixie Supermarket
10.2022 - 05.2023
Volunteer
Chumuckla Community Church
01.2021 - Current
Customer Service Cashier
Sweet Season Farms
09.2019 - 11.2024
Volunteer
Central School
07.2018 - 07.2023
Associate in Business Management - Business Management
Pensacola State College
High School Diploma -
Central School
Similar Profiles
Joey AvantJoey Avant
Dishwasher at Sky's Pizza PieDishwasher at Sky's Pizza Pie
QUINN CLARKEQUINN CLARKE
Assistant Manaer/GM in Training at Perfect Pizza Pie, Inc Dba Domino's PizzaAssistant Manaer/GM in Training at Perfect Pizza Pie, Inc Dba Domino's Pizza
Ryder TateRyder Tate
Cook Manager at Wiseguys Pizza PieCook Manager at Wiseguys Pizza Pie