Summary
Overview
Work History
Education
Skills
Timeline
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Ava Kaplan

Wallingford,CT

Summary

Dynamic and results-driven professional with experience as a Student Ambassador at Newbridge Marketing Group, excelling in student engagement and event planning. Proven ability to foster relationships and enhance customer service, while effectively managing high-pressure situations. Skilled in problem-solving and adept at promoting university resources to prospective students.

Overview

3
3
years of professional experience

Work History

Student Ambassador

Newbridge Marketing Group
01.2025 - Current
  • Answered questions from visitors and potential students about university life.
  • Led campus tours for prospective students every semester.
  • Collaborated with other departments to promote student engagement.
  • Participated in university marketing campaigns by providing testimonials and sharing personal experiences through various forms of media, including social media, print materials, and videos.
  • Developed in-depth knowledge of university resources and services and promoted to prospective students.

Restaurant Hostess

Wood N Tap
04.2022 - Current
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Checked in with servers to confirm preparedness before seating customers.

Sales Associate

Spirit Halloween Super Store
09.2024 - 11.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Education

Bachelor of Science - Clinical Psychology

University of Vermont
Burlington, VT
05-2027

Skills

  • Student engagement
  • Activity planning
  • Customer service skills
  • Student mentoring
  • Event planning
  • Problem-solving

Timeline

Student Ambassador

Newbridge Marketing Group
01.2025 - Current

Sales Associate

Spirit Halloween Super Store
09.2024 - 11.2024

Restaurant Hostess

Wood N Tap
04.2022 - Current

Bachelor of Science - Clinical Psychology

University of Vermont

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