Ava Knight
North Myrtle Beach,SC
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
3
3
years of professional experience
Work History
Educator
Savannah Bee Company
North Myrtle Beach, SC
06.2023 - Current
- Collected credit card and cash payments to complete transactions for customer orders.
- Greeted customers and provided friendly customer service.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Addressed customer questions and concerns regarding products and services.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Greeted customers and responded to informational requests.
Customer Service Representative
U-HAUL
Little River, SC
07.2022 - 07.2023
- Supported sales team members to drive growth and development.
- Answered customer inquiries via phone, email, and chat.
- Updated databases with new and modified customer data.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Strengthened customer retention by offering discount options.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Collected deposits or payments and arranged for billing.
Education
High School Diploma -
North Myrtle Beach High School
North Myrtle Beach, SC06-2023
Skills
- Time management
- Team collaboration
- Problem-solving
- Clear communication
- Active listening
- Empathy and patience
- Emotional intelligence
- Flexibility and adaptability
Affiliations
- Passionate about literature and enjoy immersing myself in a captivating book
- Artistic Skills: Proficient in drawing and painting with a strong passion for visual arts
- Music Enthusiast - Passionate about playing the piano and ukulele
Timeline
Educator
Savannah Bee Company
06.2023 - Current
Customer Service Representative
U-HAUL
07.2022 - 07.2023
High School Diploma -
North Myrtle Beach High School