Summary
Overview
Work History
Education
Skills
Timeline
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Ava Knighton

Airway Heights,WA

Summary

Dedicated and hardworking. Successful at leading and motivating retail workers to provide exceptional service every time. Knowledgeable about end-to-end store operations with history of targeting improvements to enhance operations.

Professional hospitality expert prepared to excel in guest relations and service excellence. Skilled in managing reservations, greeting guests warmly, and maintaining organized front-of-house environment. Strong emphasis on teamwork, adaptability, and delivering consistent, high-quality results. Exceptional communication, multitasking abilities, and positive attitude ensure welcoming and efficient experience for all guests.

Overview

3
3
years of professional experience

Work History

Restaurant Hostess

Spokane Tribe Casino
05.2024 - Current
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Sales Floor Supervisor

Burlington
07.2023 - 04.2024
  • Supervised and monitored the daily operations of a sales floor, ensuring employees adhered to company policies and procedures
  • Oversaw all cash handling activities such as counting money at opening and closing shifts, reconciling registers at end-of-day shift changes
  • Trained new employees on cash register usage, merchandising techniques, customer service standards, safety protocols
  • Facilitated store opening and closing procedures, securing valuables, arming and disarming alarm system and inspecting premises for urgent needs
  • Delegated tasks to maintain efficient workflow
  • Assisted with training, development and mentoring of sales employees

Closing Supervisor

Burlington
09.2022 - 07.2023
  • Developed and implemented procedures for daily operations, including opening and closing duties, cash handling, customer service and inventory control
  • Supervised and coordinated activities of closing staff to ensure smooth shift operation
  • Monitored all areas of the store to identify potential theft or security risks
  • Delegated work to staff, setting priorities and goals

Sales Floor Associate

Burlington
10.2021 - 09.2022
  • Operated cash register to process customer purchases accurately and efficiently
  • Assisted with stocking shelves, organizing merchandise, and maintaining cleanliness of sales floor
  • Implemented effective visual merchandising strategies to maximize sales potential of products on display
  • Managed time effectively between tasks such as restocking shelves and assisting customers with purchases
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales
  • Built and maintained relationships with peers and upper management to drive team success

Education

High School Diploma -

University High School
Spokane Valley, WA
06.2021

Skills

  • Retail Operations
  • Multitasking and Prioritizing
  • Goal Setting and Achievement
  • Cash Handling and Reconciliation
  • Strong leadership
  • Visual Merchandising
  • Effective multitasking
  • Interactive communication skills
  • Flexible and adaptable

Timeline

Restaurant Hostess

Spokane Tribe Casino
05.2024 - Current

Sales Floor Supervisor

Burlington
07.2023 - 04.2024

Closing Supervisor

Burlington
09.2022 - 07.2023

Sales Floor Associate

Burlington
10.2021 - 09.2022

High School Diploma -

University High School

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Ava Knighton