Summary
Overview
Work History
Education
Skills
Timeline
background-images

Ava Knox

Chesapeake,VA

Summary

Organized and dependable coworker, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Server/Host/Busser

Olive Garden Restaurant
08.2023 - Current
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Streamlined order-taking process to minimize wait times for diners.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.

Server

Glory Days
04.2023 - 08.2023
  • Served food and beverages with focus of attention to customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set a positive tone at first point of contact of incoming guests entire dining period
  • Prebussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Used slow periods to restock supplies, ice, trays, condiments and food.
  • Primarily focused on constant communication with other and kitchen to keep things in check
  • Utilitized upselling for appetizers and mixed drinks to enhance sales numbers.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving customers
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Cultivated warm relationships with regular customers.

Private Nanny

Jamie Smith
08.2022 - 08.2023
  • Prepared healthy, snacks and meals.
  • Monitored schedules with sleeping, eating, and school schedules for children.
  • Organized and cleaned home after activities by picking up toys and straightening up the house
  • Played games, worked on puzzles, and read books to the children.
  • Balanced playtime and limited screen time
  • Led indoor and outdoor activities to entertain and occupy children.
  • Formed relationships with children and parents by developing caring and structured home environments.
  • Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
  • Engaged with children on individual basis to build positive relationships.
  • Worked with parents to develop and implement discipline programs to promote positive behavior.
  • Encouraged children to be understanding and patient with others.
  • Supervised children on playground to help develop physical and social skills.

Education

Associate Of Science - Forensic Science

Tide Water Community College
Chesapeake VA

Skills

  • Front of the house organization
  • Front of the house clean up
  • Table monitoring and turnover
  • Open with communication
  • Flexible
  • Very dependable and upbeat
  • Quick to learn new things

Timeline

Server/Host/Busser

Olive Garden Restaurant
08.2023 - Current

Server

Glory Days
04.2023 - 08.2023

Private Nanny

Jamie Smith
08.2022 - 08.2023

Associate Of Science - Forensic Science

Tide Water Community College

Similar Profiles

CREATE PROFILE
Ava Knox