Ava Lane
Atlanta,GA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Knowledgeable and dedicated customer service professional with extensive experience in the service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
1
1
Certification
Work History
To-Go Server/Food Runner
Texas Roadhouse
09.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information. (frequented per shift)
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Lifeguard
Ams Pools
05.2021 - 04.2023
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Provided friendly customer service to guests and addressed concerns.
- Monitored safety of guests in and around swimming pool.
- Attentively monitored swimmers to identify distress. (1-4 per shift)
- Trained and managed team of lifeguards on pool safety and risk management protocols.
- Responded to life-threatening emergencies and provided first aid and CPR.
- Cooperated fully with manager to identify areas of concern and ascertain reliable methods for remediation.
- Provided customer service and responded to inquiries and complaints for optimal guest satisfaction.
- Monitored assigned areas for unsafe activity and took corrective actions.
- Performed pool tests, recorded results and adjusted chemical levels to reach appropriate measurements. (6-8 times per shift)
- Assisted in developing, implementing and monitoring pool safety policies to reduce hazards.
- Detailed safety rules and procedures regarding activities to customers and guests.
- Maintained rescue equipment by conducting inspections and completing basic repairs.
- Developed and implemented lifeguard training programs, documentation and assessments.
- Conducted patrols to identify and help those in need of immediate care and assistance.
- Conducted maintenance checks and repairs regularly on pool equipment to enhance safety.
- Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
- Shared tips with patrons on swimming techniques and strength training.
- Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
- Scanned main areas to monitor for any safety risks.
- Sampled pool water to check chemical levels prior to starting swimming instruction.
- Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
- Entered water immediately to pull struggling swimmers to safety.
Education
Bachelor of Science - Pediatric Nursing
Georgia State University
Atlanta, GA05.2027
Skills
- Special Dietary Requirement
- Cash Handling
- Suggestive Selling
- Stocking and Replenishing
- To-Go Order Preparation
- Menu Memorization
- Price Memorization
- Guest Relations Management
- First and CPR Instruction
- Positive Learning Environment
- Safety Awareness
- Telephone Reception
Certification
- CPR, AED, First Aid Training - 2021-Present
Timeline
To-Go Server/Food Runner
Texas Roadhouse
09.2022 - Current
Lifeguard
Ams Pools
05.2021 - 04.2023
Bachelor of Science - Pediatric Nursing
Georgia State University