Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Accomplishments
Timeline
Generic

Ava Lanzon

Dana Point,CA

Summary

Results-driven individual with experience in customer service, inventory management, cash handling, revenue reporting, and team leadership. Known for analytical thinking and effective team communication, driving improvements in customer service standards and operational efficiency.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Supervisor

Chaupain Bakery
San Clemente, California
09.2024 - Current
  • Manage inventory levels, and ensure timely supply orders.
  • Created and implemented par counts for supply orders to control inventory levels.
  • Perform weekly inventory counts.
  • Resolve customer complaints in a timely manner, while ensuring customer satisfaction.
  • Manage cash drawers and submit bank deposits.
  • Monitor employee productivity to provide constructive feedback and coaching.
  • Currently overseeing store operations during our General Manager's unexpected departure.
  • Established task lists for each employee role to guarantee equitable distribution of daily tasks among all employees.
  • Collaborate with other departments to coordinate workflow processes between teams.
  • Enforce cleanliness and organization in work areas.

Shift Lead

Zinc Cafe & Market
Laguna Beach, California
07.2021 - 09.2024
  • Monitored inventory levels and organized stock for efficient access.
  • Conducted a monthly inventory count.
  • Forecasted sales and labor usage, based on past data.
  • Resolved customer inquiries and maintained service quality.
  • Served as a food expo during peak business hours.
  • Scheduled breaks to optimize team performance and coverage needs.
  • Performed opening and closing procedures such as setting alarm systems, counting money, and writing daily notes.
  • Managed store operations alongside the Shift Lead team during the absence of our General Manager.
  • Created a hosting system for when tables filled up, so we could ensure all of our guests were seated at a table before receiving any food or drinks.
  • Delegated tasks to employees and monitored activities and task completion.
  • Handled emergency situations with composure.
  • Developed strategies to enhance efficiency and decrease customer wait times.
  • Trained new staff on operational procedures.
  • Implemented cleaning and maintenance standards in work areas.

Education

Bachelor of Arts - Economics & Accounting

University of California, Santa Barbara
Santa Barbara, CA
06-2027

Skills

  • Analytical thinking
  • Detail-oriented
  • Customer experience and service
  • Team collaboration
  • Conflict resolution
  • Inventory control
  • Decision-making
  • Time management
  • Cash handling and reporting
  • Revenue and labor forcasting

Affiliations

  • Guitar playing & songwriting
  • Administrative Coordinator of the Budget & Finance committee in Associated Student Government at my community college
  • Member of Phi Theta Kappa Honors Society

Certification

  • ServSafe Food Handler
  • RBS Certified
  • CPR and First Aid Certified

Accomplishments

  • Completed community college Honors Program
  • Graduated Cum Laude from community college
  • Achieved an Associate of Arts in Economics & an Associate of Science in Business Administration

Timeline

Supervisor

Chaupain Bakery
09.2024 - Current

Shift Lead

Zinc Cafe & Market
07.2021 - 09.2024

Bachelor of Arts - Economics & Accounting

University of California, Santa Barbara

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