Ava Leduc
Halsey,OR
Summary
Eager and adaptive professional with extensive experience at Enchanted Forest Theme Park. Excelling in roles from Coffee Shop Worker to Food Service Manager. Demonstrates expertise in POS system proficiency and exceptional customer service; significantly enhancing customer satisfaction. Proven leader in fostering team collaboration and a clean work environment. Achieving operational excellence without compromising quality. With the primary goal of work efficiency and customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Coffee Shop Worker/Coffee Barista
Enchanted Forest Theme Park
03.2024 - 06.2024
- Maintained a clean and inviting atmosphere for customers, ensuring a positive experience and encouraging repeat visits.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Managed cash register transactions accurately, maintaining accountability for all financial transactions during shifts.
- Cleaned counters, machines, utensils, and seating areas daily.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Used POS system to accurately enter orders and process payments.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced coffee shop environment.
Ticket Booth Manager/Food Service Manager/Gift Shop Cashier
Enchanted Forest Theme Park
03.2023 - 09.2023
- Maintained a clean, organized, and safe environment at the booth for both staff members and visitors alike.
- Increased customer satisfaction by implementing efficient booth management strategies.
- Processed various cash transactions and answered customer questions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
- Provided support to other team members when needed, fostering a collaborative work environment conducive to optimal productivity.
- Contributed to overall team success by meeting performance targets consistently while maintaining high standards of professionalism in all interactions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Demonstrated adaptability in learning new systems quickly as technology evolved within the industry.
- Fostered positive team environment, resolving conflicts promptly and encouraging open communication.
Personal Babysitter
Sarah Hubbard
02.2019 - 12.2020
- Prepared healthy, age-appropriate snacks and meals.
- Established strong relationships with families, fostering trust and open communication.
- Provided a safe environment for children, ensuring their well-being and security at all times.
- Administered medications by following strict instructions from parents.
- Communicated positively with children and guardians.
- Handled emergencies effectively, demonstrating quick thinking and responsiveness in high-stress situations.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Monitored children's play activities to verify safety.
- Managed multiple responsibilities simultaneously; prioritizing tasks efficiently without compromising quality of care provided.
- Played games, worked on puzzles, and read books to young children.
- Taught children to organize toys, wash hands, and share by leading by example.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Maintained clean and organized living spaces, contributing to a comfortable home environment for the family.
- Promoted physical wellness through daily exercise routines, outdoor activities, and balanced nutrition planning.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
Education
Bachelor of Arts - Preforming Arts
Western Oregon University
Monmouth, OR06-2028
High School Diploma -
Central Linn High School
Halsey, OR06-2024
Skills
- Food preparation
- Order taking
- Cleanliness
- Espresso machine operation
- POS system proficiency
- Opening and closing duties
- Time management
- Active listener
- Friendly and outgoing
- Cash register operation
- Adaptive and creative
- Problem-solving
Certification
- Food Handler Food Safety Educators 2023/07
Languages
ASL
Limited Working
Timeline
Coffee Shop Worker/Coffee Barista
Enchanted Forest Theme Park
03.2024 - 06.2024
Ticket Booth Manager/Food Service Manager/Gift Shop Cashier
Enchanted Forest Theme Park
03.2023 - 09.2023
Personal Babysitter
Sarah Hubbard
02.2019 - 12.2020
- Food Handler Food Safety Educators 2023/07
Bachelor of Arts - Preforming Arts
Western Oregon University
High School Diploma -
Central Linn High School
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