Ava Lee

-Developing a strong, enjoyable culture through customer relationships, ensuring positive working and dining environment, and resolving problems promptly.

-Training new hires on policies, menu knowledge, customer etiquette, and proper food handling resulting in great employee retention.

-Manage operations on day-to-day basis through maintaining service quality.

-Creating schedules and weekly liquor orders/counts.

-Manage most of the cash-handling/financials, sales and labor reports, and end of the day recaps.

-Pre-shift meetings to go over goals for the company to ensure employees are well prepared for the day.

-Developed sales and marketing skills through upselling and promoting new or seasonal items to increase revenue.

-Motivate and lead staff.

-Coordinated birthday parties with timelines, guest count, cake/dessert orders, food preferences, decoration wants, etc.

-Coordinated with dessert and food vendors.

-Brainstormed and coordinated creative concepts, themes, and design ideas.

-Trained and supervised staff.

-Adapted quickly to unforeseen circumstances or changes for events.

-Managed budgets properly.

-Corresponded with clients to answer questions and resolve issues.